Reviews for Pollo Tropical in Fort Lauderdale, FL
Stopped in for the wings I stopped by yesterday and by the time I reached to work it was too late and I discovered the wings... were burnt came by the next day and this time I returned them immediately it was not giving what the picture displayed I deem itfalse advertisement. Do better. 5 wings for 7.99 plus tax and you burn them? Read more
?Citrus-marinated chicken.? Yeah, you might wanna fix that. So the breast came with half a piece. We ordered a whole. It?s like... they?re serving bird. The chicken was SO dry and pale. And the service was terrible. It was fun while it lasted. Never comingback! Read more
Food was great but the staff could be a little nicer and more attentive when people are ordering. The person who was taking our... order hardly heard us and was a little too soft spoken that I needed him to speak up. Otherwise like I said, great food. Read more
They supervisor and cook were visibly and audibly irritated at my large order. In addition they were racially discriminatory... when prioritizing it. As a nearby business, I spend $300-$400 quarterly at this location to recognize my own employees. However,that will change after today's experience. Service matters....even more now. Read more
This is a caesar salad. Uggh All green leaves. No crunch and the dressing didnt stick to the leaves. And this is the new... Chicken Cuban sandwich Left over chicken pieces on one side and ham on the other. Gross! You can do better than this! Read more
Empanadas were cold inside from being thawed or frozen and waited 20 mins in drive through. Poor service and slow
So conflicted always about coming here. 5 stars for food - always fresh, well seasoned, decent sized portions, and healthy. The... rice is flavorful, the chicken is never dry or over cooked, the sauces are always good and add variety to what I always get. 1stars for service - I have mixed experiences with the cashiers. Some are friendly. Some are tired. Some look like they hatetheir job. I think a large amount of their stress comes from the fact that the kitchen staff seem to be inefficient compared toother stores. It seems like no one knows what they are doing. They are always walking all over the kitchen area to complete evena simple order vs Chipotle where it?s an efficient team where each person only does one or two things. I don?t know if it?s atraining or management thing or how this kitchen area is laid out but it always takes a long time to receive food. This ordertook more than 15 minutes even though there were only two people in line before me. The drive through similarly takes such along time. This is supposed to be fast casual food. It really is great food but I can get food faster almost as fast at a dinein restaurant. Read more
I have given this location so many chances but today when I pay my hard earned money and get bad product with even worse service... while waiting 15 minutes in line for this. Today I tell you stay far away from this location. From pan handling bums everywherewhile you wait 15+ minutes to get really rude workers with terrible food. I had the pleasure(not really) of "Juana" who couldcare less that they give less than a small portion for a large. When the manager heard me, all she did was add a cup of rice. Ihave never been more insulted and have to pay for it. I'm not going to complain there because they don't care. Stay far away.This place is literally the pits!! Read more