Reviews for Chick-fil-A in Fort Smith, AK
Told them cheese mayonnaise tomato only on a thin chicken sandwich size. I got a thick nasty chicken sandwich with no cheese and... they added pickles which I can?t stand pickles very gross. I only come here for the thin chicken patty and specifically told thegirl that that took my order also they didn?t add tomatoes or cheese to my daughters order either . Fayetteville is alot betterbut guess ft smith ruins everything Read more
It?s the 3rd time in a row a main meal item was not in the bag. I live 15 minutes away and don?t have the time to go back and... collect what I paid for. I don?t want my meal replaced or for you to make it right. Hire more competent employees. Read more
The bathroom was clean and was properly stocked with toilet paper, soap, and paper towels (enough for the use of my party at... least?I didn?t notice if there were extra toilet rolls or paper towels available). I appreciated that there was a step stool formy four-year-old to use. Even the corner of the counter had been cut to a 45-degree angle to afford more space for traffic inthe ladies? room and to prevent bruised hips! There were many people waiting on food when I entered the restroom, as well asmultiple lines of cars outside (it was around 1 p.m. on a Thursday), but by the time I came out of the restroom, all orders forthose waiting inside had apparently been filled since it was suddenly empty. I had zero wait time! The cashier listened well,and I didn?t have to repeat anything. She did seek clarification when I said I wanted two kid?s nugget meals that I wanted friednuggets and french fries rather than grilled nuggets and some other side. I asked for a milk shake to split between my two sonsand an extra cup and lid for that purpose. She wasn?t sure how to ring it up ?properly? but figured out a work-around herself,without help, of coupling the milkshake to one meal and a water to another. I was pleased when she didn?t give me the extrawater that I didn?t want but simply used it as a placeholder. She even put two cherries on the milkshake since she knew I wassplitting it. When another server handed me my food (to go), he asked if I had straws and grabbed some for me, even though theywere only a few feet away from us. It was very kind. Service like this is why Chick-fil-A is thriving?and why I am a happycustomer! Thanks, CFA! Read more
If ONLY, at least 1 out of 4 times our order would have everything we ordered and paid for, I might give it a 3 star. The food... is usually pretty good, but it sure stinks when 1 person out of 7 doesn't get part or all of their meal. When we pulled up tothe window there at least 4 girls outside the window. One asked our name so they could find the bag but no one ever asked ourname, so when we started to give them the size and some info on what we ordered, they just looked for the biggest bag and whenmy sister explained that the last 4 or 5 times we had items missing and could they double check the order.... they just handedher the bag and drinks and walked off. It would be rude of us to block the line in order to verify we got everything, so wepulled over in the parking lot and did the best we could in the limited front seat. Of course, again we were missing items andNO ONE wants to drive back across town when the family is trying to have dinner. NOT GOOD AND GETTING REALLYYY OLD! Read more
That peach milkshake is a disgrace to your great quality of food and beverages. It doesn't taste peach at all, leaves an... aftertaste and is just not something I would expect to receive at Chick-fil-A. I am really surprised you have it on your menubecause you did try it right? I still give you 5 stars because your service and food is excellent but baby please don't bringthat peach milkshake back. Read more
Michelle was absolutely amazing! She?s in training, but so helpful and caring. One of our team didn?t even get a drink and after... she came up she went the extra step to get him a cup of water. Food came out so quick and completely as we ordered. Definitelydoing great things here. Read more
Great customer service. The man taking our order in drive thru, with the accent, was just super funny and very helpful as it... was my first time ever coming here. We ordered bacon, egg, and cheese muffins, and they were soft and delicious! My daughterloved the peach milkshake! Thanks for great customer service and positive teamwork! Read more
I had an amazing experience here dining in. The workers were extremely nice AND ACCOMMODATING! Everyone was genuine and happy to... be serving the guests. It was a joy and treat to slow down and eat here with my baby. She was too young for the play area butshe got a new book with her kids meal and was very pleased. (You have to request a book for a child under 3) Thank you Chick fila staff. Read more