Reviews for Pizza Hut in Fort Smith, AK
Sweetest lady at the drive thru, delicious pizza and found out they deliver in my area. Thanks 4 dinner ????
Unfortunately, I had to give a star. My experience was horrible. Both pizzas were ice cold. The Backyard BBQ Chicken pizza had... marinara sauce instead of BBQ sauce. I called to inform the store of my dissatisfaction and the Manager was rude and hung up onme. I called back and he acknowledged that he intentionally hung up on me because he felt that me as a Paying Customer needs torespect him. He hung up on me again. The third time calling, he picked up and hung the phone up. I later opened the foil packfor the boneless wings and they were half covered with sauce. Will not order from here again. Continue to have issues with PizzaHut in Fort Smith Ar. I only called to inform the manager of my poor quality of food not a free meal. Read more
Consistently having their pizza oven running on a fast setting to push out pizzas more frequently and its not cooking the pizzas... long enough because of so. Want to know what im talking about, simply order a cheese pizza and you will get not a crispy goldencooked pizza, more so a white mush that not yet cooked, disgusting. That goes for every single one of their pizzas too, but theeasiest to tell without having to bite into a raw pizza is a cheese. Read more
It's fast enough. My pizza has always been hot. The only thing I didn't like was, for some reason, the driver never has change!... I don't always have change. And I do tip according to fast prompt courteous service. But I don't like solicited tips. Read more
I pickup their delicious alfredo often for lunch. Their employees are always so respectful, kind and friendly. They are short... staffed, and I'm sure they've had issues with deliveries, but when you arrive, the employees break away from the madness tooffer great service. As someone that is a Customer Experience Manager, it's a nice break from my desk to get to talk to such anice group of people, even if it's just for a second. Read more
I've had multiple poor experiences with this pizza hut. I understand being busy, or being short staffed every once in a while.... But consistently every time we have ordered from them they have messed up our order in a major way. For example, changing doughtype (say we order pan, we get hand tossed). We've ordered thin crust and gotten hand tossed. We've ordered large pizzas andgotten two medium pizzas with toppings we didn't request, or missing toppings we did request. I've never had a good experiencewith this place. We've also ordered before and waited multiple hours, and finally called and been told they weren't delivering.Which is understandable, but for all of these things- there should be a courtesy call. If you don't want this dough, call andask "is hand-tossed okay?", if you don't have large pizzas then call and ask "are two medium pizzas okay". Or even, when theydrop the pizza off letting us know, hey we changed the dough because we didn't have enough- but instead they send it, don't sayanything, and hope no one asks any questions. Every time I've called confused they've been rude about it, while I totallyunderstand having issues, being busy and short staffed, it's been over a year now and I've not had one good experience withthem. I've tried to call ahead to check availability of their pan/thin-crust/large pizzas, and they won't answer their phone(no human voice after 20 minutes). The pizzas themselves are still cooked, and taste great, but my husband wouldn't order pizzaat all if he knew it was hand-tossed. He finds it disgusting. I love pizza hut, and I'm sure this place is trying, but is havingissues retaining good staff for (some) reason. That is their fault. I hope they can strive to do better. Read more
I am not the first person the manager Rose has argued with... It's in the other reviews... ???????? Rude staff that's full of... excuses, and if your order is wrong and you call just to ask if they were out of what you ordered, and after getting a 'no', tryto tell them to pay more attention, because some people don't want to pay for things they didn't even order to begin with,they'll act like it's not a big deal. "Over an icing cup?" No, it's not about that. Try to think beyond surface level, ifpossible. You got it wrong and need to pay attention. Yes, it ruined my whole meal, and I should not have to explain why. It wasmy money, my time spent waiting, my order that should have been correct TO BEGIN WITH. Do you understand that some people mightfeel differently than you do, over getting stuff they didn't want and still had to pay for? I wasn't requesting money back, morefood, or anything other than for them to pay attention, and the manager Rose, got very rude because me getting something Ididn't order, and paying for something I didn't want, wasn't important enough to her to just listen. All she wanted to do wastalk over me, tell me they were the same price (Okay, but is it what I ordered? And if it's the same price, why was my onlinetotal, different than the total I paid?) and get hostile. If I could give negative stars, I definitely would. Sometimes, as amanager, you just need to LISTEN instead of thinking you know best. You obviously didn't, in this instance. Rude, rude, rude.Dominos' staff is much more polite. If you don't care about getting what you ordered, and don't care about paying for what youdidn't order, then order from this poorly managed Pizza Hut. Wasted my time and money. Needs a better manager than Rose. Read more
Just called a pizza to go in had to call to get them to the drive thru window and they didn't seem happy I called to get them to... work. Absolutely pitiful! Read more