Reviews for Wendy's in Fort Wayne, IN
First, lights are off so almost looks like no one there (3 hours before closing time). Then pull up to ask for mobile order and... they made only when I got to the window. I ordered Southwest avocado salad, but was missing bacon and avacado. I also was givena wrong dressing. :( Go again? Never. Read more
They did amazing! My car would make strange noises, but now it makes none! Thanks to Wendy's great car service! ????
Showed up to pick up a huge online order. (2 orders of almost 100 dollars each) As we walked up to the door. Employees ran over... and locked the door on us. we had to stand there knocking for a few mins then finally someone came over and told us we couldntcome in. Their were door dashing people there that told us what they did as we came up to the door. we decided to cancalledour orders and go somewhere else to eat. Unprofessional and rude is an understatement of what happen today. Read more
My boyfriend ordered us a meal from here off Uber and we got cold nuggets, cold fries, a Dave's single with only cheese. Frosty... was chocolate milk not frosty. Best thing we got was the root beer. Pretty sad staff isn't capable of being fast food workers,simple job ???????????????? Read more
Fries were so cold, the sandwiches were so dry. The lobby was FILTHY and a worker came out to sit at a table, and was grossed... out herself but didn't bother cleaning it. We also tried to go through drive thru today and the baconator I ordered was rawhalfway through. Read more
I was told to pull up from the drive through window to wait on my food. I waited for 20 minutes and watched 7 vehicles get... served. I moved from my spot to go inside and ask about my order. The door was locked so I drove back where I had been told towait and pulled into the parking spot directly in front of me. I got out of my vehicle and walked over to the window. This tookless than 2 minutes if that. I told the lady at the window that I had been waiting for 20 minutes for my order. She thenproceeds to get an attitude, her facial expression was mean, her tone of voice very discourteous, and tells me they brought myfood out, I must have pulled off. I explained to her that I simply drove around the building to the entrance and came backbecause the door was locked, a move that took less than 2 minutes. She basically tells me that I drove off, implied that I waslying about how long I was gone, snaps that someone will come out with the food and then closes the window in my face before Ican say anything. I wasn?t rude, I didn?t go over there to yell, I was just asking about my order. She did not apologize andmade it seem as if I was the reason it took them more than 20 minutes to bring my food out. The young lady that brought my foodwas very polite and apologized for the delay. When I stated my intention to file a complaint about the cashiers bad attitude shetold me that the cashier was the manager. I was so displeased I just took my food and left without checking it. It was not thecorrect order and the salad looked like it was thrown together, no Asiago cheese, only half the chicken that normally comes withit and my large fries suddenly transformed into an order of small fries. I have never had an unpleasant experience at that spotuntil today. That manager needs a course in customer service. Read more
I love Wendy's, however this location was a joke! The pop dispenser had no pop. All 20 some pops were out. The unit looked like... it hadn't been clean in a week. Spilled pop all over the floor. It had definitely been there for hours. The station that holdsNapkins and the Ketchup dispensers were completely empty. The server sat my fries on the try, and it took another 10 minutes forthem to make my Sandwich. He actually gave me the try thinking it was alright to serve me fries that had been setting out for atleast 10 minutes. When I took the fries back up to get fresh ones, I told him that the fries were cold and nasty. His reply was,seriously, and with a dumbfounded look on his face. I said yes I'm serious and demanded new fries. He had to go ask the manager.This place seriously needs new management. Check out my pictures! Read more
Coldwater rd location is a disaster. We've tried it several times over the past year and a major item was forgotten each time as... well as screwed up items we did get. The wait times are ridiculous. I just left the drive-thru midway thru my order becausestaff was so rude! The north Anthony location in fort wayne doesn't seem to have any of these issues. Wendy's you should burndown this location and start again from scratch. Read more