Reviews for Nestle Toll House Cafe by Chip in Fort Worth, TX
Went in on a Friday night. There were 3 employees who did not once greet or even attempt to take the orders of the 5+ people in... line. I swear they had to have been on drugs. They were all half alive and appeared to be ?working?, but when I tell you one ofthem was at a juice press machine and did not move for about 5 minutes. Yikes. Another employee was scooping ice cream, but wasliterally about to fall over into the freezer as he did not seem sober. We waited for a while, but as the line grew longer, welooked at the door and laughed out loud and left. STAY FAR FAR AWAY!!!! Read more
I always give those working customer service jobs the benefit of the doubt, because we all have tough days. But... goodness..... The man working behind the counter on July 3rd at about 5pm was probably one of the rudest people I have met at anestablishment. Not to mention, after I told him what our order was...he asked again and STILL got it wrong. The only reason wecame to this location was because we had such a positive experience at the Stockyard location. Perhaps, the employees at thislocation could receive training from the Stockyard crew. If you don't mind poor customer service and your order being incorrect,come to this location because they do have good ice cream (which is why I gave 3 stars). Read more
They have cookies, pastries, ice cream, and an additional menu where you can order amazing wraps with spicy chicken and other... hot food items. Line is fairly quick. One of my to go places for a quick lunch or snack! Read more
They had delicious cookies and cheesecake frozen yogurt. I liked that even though they made a mistake, they fixed it without... any fuss. Read more
After hearing a lot about it, I headed here hoping for a great experience in chocolate, and was disappointed. It wasn't... horrible, but the service staff were dead, unresponsive, and the baked goods were admittedly a little cold and stale, whichindicates sitting for a little too long. I imagine on a better day, this could be worth 4, maybe even 5 stars. Read more
So this Brand is as popular as baseball and apple pie, so my expectations were probably set too high. After all, I grew up with... that familar fragrance of baking bliss. Well, this establishment could use some baby-boomer energy! No familiar smell as Iwalked in...The place was dark, empty, and the young staff behind the counter could use some caffeine or something. It felt likeI was in a funeral viewing. The cookies were over cooked, and the display case housing these cherished items, just didn't havemuch appeal. I almost felt sad for the place...too bad, as it's in a great location, just across the corner from Bass Hall.Maybe next time, because I plan on giving them a 2nd chance, just because of the Brand...and location! Read more
A tiny place with decent options. Tried coffee and veggie flat bread. Coffee was good but the flat bread was top chewy, felt it... was not freshly made. Read more
Love the treats, very much dislike the rude employees here. Their ugly attitudes kinda ruin the environment