Reviews for McDonald's in Franklin, MA
Still can't get a coffee order of 2 correct. One was skim milk, one was cream...checkout employee could tell us which was... which?!? "The other girl didn't label them?"...remake them please as ordered and PAID for Read more
Posted hours state the dining room closes at 11pm on Friday and Saturday nights. I pulled up at 9:54pm to go inside and... order/also pick up a DoorDash order and someone ran faster than I could get out of my car to hurry and lock the doors. A groupof 3 teenagers who had walked far to come eat here were also trying to get in & they ended up not being able to eat because theydidn?t have a car to sit in the drive thru. Drive thru line was 10 miles long also. Very poor management. Read more
Stingy with their sauces. I ordered nine dollars worth of food and asked for ketchup on the side. The woman gave me two small... ketchup packets. I said can I please have more and she handed me two more. And then she walked away this is not enough ketchupand I am extremely disappointed. Very annoying and bad customer service Read more
They are very nice and food is a hit or miss . Guess it depends when you go if your food is fresh or not
This location has the funniest drive through. They have organized 2 lanes for ordering but they all merge at the same point for... payment and delivery. One of the longest wait time I have ever had in McD. Read more
Probably my worst experience in a McDonald's. I ordered on the machine and too my number, but after 20minutes nothing had be... brought to my table, I got up and queried, it seems like they had just missed it. They were far too but fulfilling theirdoordash and drive thru orders. When it eventually came the coffees were wrong, I went and asked for the correct ones, and wastold that he didn't know how to do those (espresso) and he'd ask. 10 minutes later still no coffee, so again I go ask for them,and the guy again tells me he doesn't know how to make espresso but that he told the other staff. I ask who's in charge andeventually the guy is shown how to make espresso and am told by the second in command that the guy is a red hat. I'm not surewhat exactly a red hat is but I'm guessing a newbie. I repeat, bad service. Pay attention to all customers orders not just drivethru and dorrdash!! Read more
Best McDonald?s experience I have ever had. Food was hot and the employees were actually really nice!! Most McDonald?s aren?t... like this anymore, this is like McDonald?s I had when I was a kid, I felt like the critic in Ratatouille when he bit Remys foodand went back to childhood, best McDonald?s experience since when I was a kid. Read more
Been here several times, and it is the worst drive thru every morning. It almost seems like they don?t make your food until you... pay first. This place needs new management asap. Read more