Reviews for PieZoni's Pizza in Franklin, MA
Fast greeting, smiling service, food was quality products and made with/ care. Tasty. Highly recommend. Price considering the... quality of food and service was spot on! I?d go out of my way to come here. Oh, they have for tastier healthier options too!! Read more
First I want to say when done right the food is fantastic. Now reason for one star Customer service is a fail at least towards... me. I had 2 bad experiences 1st I had ordered 3 boneless chicken and a rice bowl.. rice was great but all three of our chickenswere extremely over cook to point we threw away more than half of all three orders. I called and told them and was told nextorder I'd get 15 off I was ok cool paid 30 threw away 15 fair enough. So when I called to get the 15 I was told it was mymistake he meant 15%. Yeah not happy. I took the 20% offered online. Didnt go there for a couple weeks. 2nd ordered online tookmy money got email that said ready in 20 minutes drive there and THEY ARNT OPEN. I shoot an email to corporate and get a callsaying terribly sorry and so on. Then says my money will be refunded and that she would talk to store a see about getting itdelivered (I am out of delivery miles which I did tell her) to me. I'd get a call from that store when it did open. I chuckledat that one knowing from my past experience. I did get a call was told I'd get a refund by Monday or Tuesday, and a quick sorry ( I'll let you know if it doesn't happen funny takes 3 seconds to take it days to return it.) Nothing more nothing less. I gotto waste 40 minutes of my day (20 min there 20 minute home, like I said really good food when done right). My son went to workhungry, no time to cook him anything he had time to change and run out the door. No offer of delivery or even for me to pick up.Now there is No sign on door posting hours, online their site said 11. Google said 10:30. And their online ordering system tookmy order and money sent me confirmation email. If you dont mind not being treated well if the food is not edible or having themtake orders and not being open wasting your time. It's your place.. When it's done right it's really good food. It's a shamecustomer service isn't as good. Read more
Ordered 2 pizza's, 1 pepperoni and 1 Hawaiian. The Hawaiian was really dry and over cooked. The pepperoni was ok, in tge amount... of pepperoni but the crust was blah, like missing something. Had one of their speality pizza's before and it was good. But thistime disappointed, with all the pizza shops in town. I would of expected above average quality and taste. Not below average. Read more
Went here for a quick bite to eat on break. Blown away with the quality here not only in the food but the overall atmosphere... this place is very clean and professional. Definitely will be stopping in here again on my adventures. Not expensive but worthevery penny. Read more
I have ordered pizza here many times and been satisfied many times over however tonight they made a mistake and sent me a pizza... that I did not order and when I called them and asked them if it was my mistake or theirs, they were honest with me and said itwas their mistake, and had a new pizza free of charge at my door in 25 minutes. That is a classy place.... with killer food. Iappreciate it guys. Read more
Went here for lunch with the family on a Saturday. Decided to eat in. Big mistake. What ended up happening was we waited for... about 30 minutes (along with several other customers) and ended up having one of our dishes completely forgotten, even after weasked them about it. Which means they forgot the same dish twice. When I reminded them about this, there was no remediation oran apology. They seemed to think that waiting 45 minutes for a chicken Caesar sandwich was completely ok. Pretty abysmalcustomer service we experienced. Need to train your weekend staff better in basic hospitality practices. Their food is actuallypretty good once you get to eat it..... Read more
Ordered over phone and we were told it would take 15-20 minutes. An hour later we get the two pizzas... However, the pizzas were... great! So all in all, if you don't mind waiting for ever and getting blue cheese instead of ranch dressing it's great! Read more
I?m picky about wings, but their PieZoni wings are very legit!