Reviews for Jet's Pizza in Franklin, TN
Fresh tasty pizza. Large veggies thin crust had variety of vegetables and tomato sauce. Crust was crisp and flavorful. Price... was under $20. Read more
Too much sauce. When I removed the first piece, the toppings slid off and the same happened with 2 other pieces in the box.... Also, cooked bacon fat isn't white. I had stomach issues. I love Jet's. Ate at the original location when I lived in Detroit.Very disappointed and gave it to my dogs. Read more
Probably the worst jets location in the history of jets pizza. They can?t even get there hours right online. Regardless of... Covid-19 modified hours you still could call them at 7pm and they will never answer. Best if you call north Brentwood locationsor Nashville locations if you would like any service at all. Jets on Mac Hatcher is 100% worst service in the history ofservice. Read more
We usually LOVE Jet's pizza, when we lived in east Nashville. This particular Franklin location needs some work. Here are pics... of last night's dinner. The driver was ok with handing us this and felt it was an acceptable delivery. When we called thestore, they don't do refunds or credits. Just offered to send out another pizza, complete with a 40 min wait. No thanks. Also, was disappointed in the pizza itself. Oddly lacked flavor and the thin crust was stiff, but chewy... Wont be orderingJet's in Franklin again. Read more
This particular branch has always been slow (food is never ready when the confirmation e-mail says it will be ready). But last... Friday 2-1-2019 I ordered online, and went to pick up my order. E-mail confirmation said ready by 5:50. When I checked in withthe counter person at 5:55 , he said it would be about 5 more minutes. So I waited for another 30 minutes, at least 3 timessomeone asked for my name again, looked at the waiting food and then wandered off. I stood in there until 6:30, and was neverapologized to or shown any concern by the entire staff. Since I am not a middle aged woman with a "I need to speak with themanager" haircut, I didn't cause a scene I just left and got food from a competitor. When I noticed later that they hadcharged my credit card , I called the corporate number from the website. They said all branches are individually owned so Iwould have to call this specific store. When I did call and ask to speak to someone about a complaint, I was hung up on. Thehorrible service I received from this branch has helped me decide to not patronize any Jets pizza any more. Read more
My pizza was messed up one time but they gladly gave me credit and re-made it for me quickly. Employees are eager to work with... you and help you in any way they can which is what I love about this store. Awesome crew but register employees don?t get tokeep the tips you leave them on the receipt. Sad. Definitely the best store around though glad they put this one in becausebefore all I had was the Columbia avenue store. Read more
Eric, the "manager" is without manners, and is not concerned with helping customers, nor interested in honoring the advertised... specials. I would not use this location. Service is below acceptable and they have no want for anything better. Probably worsenow than when I first wrote this review. I can not stress enough how unsatisfied I am with this location. * Lumber Drive isawesome. Best people in the company. * Charlotte Pike, best of jet's for quality. *HILLSBORO RD IS THE WORST AND SHOULD NOT BECONSIDERED THE SAME PIZZA. DEL JONES #@*-424-#&+* LOYAL WEEKLY CUSTOMER FOR TWO YEARS. THANKS AGAIN. PS. Eric, learn how tomake things right. To reply I can't (wont) make your order cost the price the checkout screen says , but charges full price asif there were not "hot deals" is unacceptable and wrong. You are wrong and are damaging your company's profits and image,especially integrity. Learn how to do like Lumber Dr. And deliver on your end of the bargain.. . ..... Read more
Great delivery- not the best pizza. We had never tried Jets, so we didn?t know what to expect. So much bread/crust