Reviews for Zaxby's Chicken Fingers & Buffalo Wings in Franklin, TN

It was okay. We arrived a few minutes til 11am and I was reading the hand written sign on the door to see if the dining room was... open (there were already 2 cars waiting in the drive thru). Someone came to do the door (manager/auditor who sat in the thedining room with a laptop to the whole time we were there) and said they didn't open until 11am to which I said okay I was justreading the sign to see if the dining room was open. So we waited until they opened and went in. Their chicken tenders werequite a bit smaller than I recall. I was not offered any sauces during my order so I had to go back up and get my one sauce(extras are 25 cents each). The guy working the counter seemed to be on edge (maybe because of the manager/auditor?) It lookslike this location does more drive thru and carry out business than dine in. Read more

Visiting from out of state and Travis made my trip well worth it. Very professional, courteous, and fast. Food was great!!!... Thank you!! Read more

Beware! Just went through the drive thru and no one answered to place order so we pulled up to the window. Logan ignored us then... a loud obnoxious black woman (long braids)who I did not see her name tag starts screaming why are you here. She had the worstattitude was so angry to be working. We left. No wonder there is a sign on the window they cannot find help and the help thehave is awful. Read more

Slow, waiting 3 mins just to place an order. 8 mins at drive thru window for the order. Fries an toast were cold. Chicken... lukewarm. Their getting better Read more

Horrible service. It?s been this way for 2 years. I?ve been sitting here in this spot for 30 mins, just me and the car in front.... Zaxbys need to step it up Read more

Oh my goodness. Their Cobb salad is so so good. The salad was so fresh and presented so nice....and this was to go! Yummy! I'm... ready for another one Read more

Worst place and service ever. All they want to do is argue with you about your order. I placed an online order and went to pick... it and parked and went inside like the sign said to do and was immediately confronted by a lady yelling no, you can't come inhere; we are closed! I calmly explained I was coming in like the sign out front said to do. She asked my name and then began toargue with me, saying they don't have an order with that name to be at another location. I showed her the order, and the numberstill she insisted, no, it was not there, and then I heard another lady call out my name to pick my order up. They definitelyneed new employees. Read more

For starters, Justin R made the experience. He was so kind and helpful and recommended the Signature Sandwich. I even overheard... him offer a drink to someone whose order was taking awhile. The food was awesome and I honestly think I liked it more than theChick-fil-A sandwich. Thank you! Read more