Reviews for Papa Johns Pizza in Franklin Park, NJ
Absolutely the worst pizza and service ever. I ordered Shaq pepperoni and got an extra large pizza with zero pepperoni. I called... to complain and the manager said "you didn't order pepperoni and you took it off". I said so why does my receipt show I orderedpepperoni, Then when he finally said i was right, proceeded to tell me for 5 minutes why he was giving me a credit for "nexttime" and then i had to tell him he had to send another pizza tonight. He then spent another 5 minutes telling me it was goingto take 40 minutes to get another pizza to me. HORRIBLE!!! The manager and owner are scams. A $93 order and the driver got ahefty tip and their service and product are trash. They need to close down this location immediately. Read more
Don?t eat here. I saw the employee drop a meatball on the floor, put it back on the pizza and slide the pizza in the oven. When... I addressed the manager he said she made a mistake, it?s her first day, really. When do you learn to not put meatballs from thefloor on pizza you?re selling to customers, week 2. If I could give -5 starts I would. Read more
Support local small businesses. This place charges just as much or more than what an actual pizza place charges and the quality... doesn't match. Read more
Never ordering at Papa John's again especially this location (Franklin Park). Employees have serious attitude problems... especially the new guy. And the people who take order on the phone or online they always end up missing item even afterconfirming/accepting. I've been Papa John's customer since 2011 and this location since 2013. I blame the ppl who take phoneorders. Whenever I order I make a note "DoNot Cut" pizza. since 2021 six in a row whoever takes the order on the phone they messup my order and employees at store blame me for not ordering correct. It might not be a big deal for many people but it is forme. Even though I've been very nice with them, tipping them everytime I order. I complained few time but they don't care infactthey do something nasty with your food. They don't wash hands after peeing and pick nose while working in back, scratching theira$$ with hand in pants, wiping out sweat with bare hands, no gloves. I've uploaded a video on YouTube of them doing all kind ofnasty stuff including sneezing on pizza while preparing it. Idk if they were trying to take revenge or what. Once again I blamethe ppl who take orders on the phone and not place it correctly and completely as requested. They should learn to be clean andbe nice. All customers aren't Karen I've been extremely nice with them over a decade and I'm very disappointed it one down likethis.???? Nicely & Respectfully I'm boycotting Papa John's. Regards, Abdul (ex-customer) ???? Read more
HORRIBLE CUSTOMER SERVICE AND THE MANAGER AND EMPLOYEES ALWAYS HAVE AN ATITUDE AND NEVER FOLLOW THE ORDER THAT HAS BEEN PLACED.... THIS HAS HAPPENED TO ME ON MULTIPLE OCCASIONS NEARLY 5 TIMES. Read more
TRASH TRASH TRASH. Terrible location and an incredibly shady business. Ordered food for pickup. Was told it was available to... pickup, went to the store and the front door was locked with all the lights on. Knocked on the window multiple times to try andget someone?s attention, waited about 10 minutes before leaving. One other customer was waiting as well, and a Pepsi deliverytruck driver who was supposed to make a delivery. The other customer and I could see our food getting cold on the counter. PapaJohn?s has ignored all customer service attempts for 2 weeks. AVOID. Read more
Extremely poor customer service. I waited by the register and not one person acknowledge that I was there. Finally, he told me... to wait until he fulfilled Two pizza orders. Then the guy had trouble entering my order and I waited a good 4 minutes until hefinally was able to tell me the total. I never got a receipt. I noticed that not one person wore gloves even after they camefrom what appears to be the walk in fridge. The staff appeared to be overwhelmed by the orders. I did notice they werehiring for various positions. I was told to return in 15-20 minutes. I decided to kill time at the Dollar General. Ireturned within 20 minutes and one of my pies was not ready. As I waited, a woman paid for her order and was waiting. As shewas paying using the cc machine, the guy left towards the back. She finished her transaction and waited. She had to ask theguy if that was it and he said yes. Total lack of customer service. I was just waiting to get out of there. If you can,run the other way. Read more
I have ordered 4 pizzas today at 07:01 pm. Got a message saying pizza on its way at 7:22pm. At 7:55 got a tracking confirmation... as pizza has been delivered. I never got my items. Called the store and waited 11 online and finally connected with a person atstore. He said the order has been given to doordash. But, they don?t have a clue on the status and didn?t even bother to Checkwith driver. I think that?s how they have been trained. This is not my first experience. I already had a couple of badexperience with this store. The only reason I went to them was because of delivery. I have to run to Domonis at Jamesburg andordered pizza. Please don?t ever order with Tia store. The manager is very rude and service is VERY VERY BAD AND RUDE behavior(Manager). This store doesn?t even with 1 star rating. I don?t have an option to choose zero star so going with one star. Pleaseplease don?t go to this store ever. Read more