Reviews for Rita's Italian Ice & Frozen Custard in Franklin Park, NJ

I am only giving this place one star not because of the frozen custard I give that 5 stars. I went to Rita's for the craving I... am pregnant. And I crave me some Rita's! Mind you I have been living here for the past 6 years!! I order my usual. Vanillachocolate ice cream custard in a gelato cup. With chocolate sprinkles on top. Then I order my usual gelato watermelon withvanilla custard and chocolate chips on the top and bottom. For the first order, I was refused a gelato cup and told that theydon't put vanilla custard with chocolate custard in the large gelato cup. And I was also told they don't put the chocolate chipson top of the gelato that I had ordered for the watermelon vanilla custard. I explained to them I always get this order for thepast six years that I've been coming here and it was never an issue. The girl insinuated that I was lying and also then statedthat I don't know what employee was helping you and I had to tell her to stop arguing with me I will just contact the owner. Ieven explained to them I would pay the upcharge if there was one for the large cup of vanilla ice cream custard with chocolate.Then she rebottled we don't do that. I finally got what I wanted after they started speaking in their language right in front ofme I know they were talking about me how rude. Read more

Good frozen custard and excellent ices. A ton of flavors for the ices.

I ordered 4 Large frozen custards and recieved 4 half filled cups. All the pictures show the cups filled to the rims ours... were'nt even close. On top of that when i complained to the employee stated that "this is large, thats all it is" Was ripped off Read more

Great experience at Rita?s. Lots of great flavors to choose from and fantastic customer service.

Very nice employees and very good ice cream. I come here at least once a week

Truly the kindest rita?s i?ve ever went to :). The sweet lady not only gave me a lot of unicorn glitter on my daughters cotton... candy italian ice, she also gave some extra in a cup. God bless you, whoever you are. Thank you <3 Read more

Always enjoy visiting this Rita?s, especially when the weather gets hot!

I really love the mango misto and was so good . Shreya was so nice and she had so much patience with finding this flavor.