Reviews for Baskin-Robbins in Fredericksburg, VA
Pulled in the parking lot a little after 9:00pm. The open sign was lit. As we walked to the door with another group of... individuals a teen girl quickly ran to the door and told us all they were closed and promptly locked the door. Such wonderfulcustomer service. A quick check of the time showed it was only 9:13 and store hours are posted as open until 10:00 on googlemaps. Being turned away was really a blessing in disguise as we stumbled upon Carl?s Frozen Custard and were treated to awonderful treat. Do yourself a favor and pass this place by it really isn?t all that by the looks of the place.... Read more
The last couple times I went there I have had horrible service! I went inside and got a cake and a couple of quarts and brought... them to the counter, im the only customer in there, 2 young girls behind the counter start talking about the ice cream being toicy then an older lady joins them and ALL 3 start working on their issue while I'm just standing within 3 ft of them with myfrozen items just there waiting to be rung up. After being ignored for a while I finally asked nicely if someone could check meout, they looked at each other without saying anything and finally the girl with the 2 high ponytails pretty much rolls her eyesand I could keep going on and on about what happened next but OMgoodness how are they allowed to behave in that manner. Read more
My mom and i waited for nearly 10 minutes and none of the 3 associates, 2 of which looked like managers, refused to even... acknowledge us. They had multiple people walk in after us and they all were able to place an order. When trying to gain theattention of the Owner he explicitly ignored me. Even with 3 "associates" not a single order except for door dash was beingfilled. Dont waste your time, go to freddies. Read more
We had ordered milkshakes and Banana splits for our office. When the person went to pick up our order, they had to wait 30... mins. The order was missing a Banana split. When we called to get what was missing, we were told they could get it to ustomorrow. We told them that we were not here tomorrow , along with the fact that we had paid to have it today. They said theycould not do anything about it. Apparently there was no.manager on duty. Avoid this place at all costs. Read more
Baskin-Robbins is a long-standing chain and this one was entirely consistent with the others. The ice cream was good. The butter... pecan was full of chunks of pecans the scoop was large. The service was friendly and expeditious. Read more
Very nice lady helped me today she didn't have all the ingredients for the orange sherbert freeze but offered a smoothie... instead. I thought she was also very efficient and calm, while working both registers and assisting her coworker. Great Job!!! Read more
It only got 1 star instead of 0 because that wasn't an option. They were out of waffle cones and had made no effort to resolve... that. The staff was a complete joke. The man that took our order had 1 glove on and moved the trash can with that hand, turnedaround and wiped his glove on a paper towel. The first guy took our order and walked away, the second person took our order andhad no idea what they were doing. It took 10+ minutes to make a smoothie only for it to be horrible. None of the staff had anyregard for cleanliness. Will never return to this location. Read more
Went there around 730 pm, you can see it?s after school kids working which in my opinion is great for the kids, both dunkin kid... and baskin kid were cleaning up and touching up while it was slow. The young man was very kind we got a mangonada but I wantedlight sauce because I wasn?t sure how it would be and he yes sir and mam my husband and I and it was delish. I think things wentgreat and was treated kindly and quickly. No issues from me Read more