Reviews for Kung Fu Tea in Frisco, TX
The teas are amazing and the customer service at the location in Prosper Texas is great. But the location in Frisco,Tx is... terrible. I mean the teas are good but the customer service horrible. The female cashier not only works the cashier but puts hernasty fingers in the cups when she picks them up after she has touched her face, glasses, hair and the cash machine. She thenputs the cups inside one another while the order is waiting ro be filled.I brought that to her attention and she rolled her eyesand smacked her lips. This is the worse time to ignore sanitary rules If I continue to see this type of nasty ignorance I willreport this store to public health and safety for COVID violations. Please train your employees and hold them accountable. Read more
We waited for 20 minutes in line. When we finally got to the counter I asked if you could add boba to any drink as I was about... to order and had a drink choice in mind. The cashier rudely said they wouldnt have any boba for 40 minutes more. I said I waitedin line for 20 minutes to be told this?!?! I said why didnt you guys say anything to the line that there wasn't any or put asign out. She said rudely with zero eye contact the entire time, "" we are not aloud to put out any signs!" I decided to notorder and chose to go to another boba tea place! TERRIBLE CUSTOMER SERVICE! Read more
Best Kung Fu Tea I have ever been. Service was impeccable, service was wonderful. Flavor is out of the world. I LOVE bubble tea!... I have tried every single one in the area. The one offered in Kung Fu Tea Stonebriar is so soft and well done and the Taroflavor is so delicious. Highly recommend it! Read more
TLDR: okay, but if you want the real experience, go to the Kung Fu Tea on Warren instead. 9292 Warren Pkwy #230, Frisco, TX... 75035 Wonderful place to get boba. I ordered through GrubHub and got a half empty drink that was leaking. The managerimmediately refunded me and gave me two free drinks which really shocked me, as it might not even have been their fault. Greatdrinks and the best darn customer service I've ever seen. Above and beyond. Edit: ordered again, just today 01/07/2022, aRosehip Milk Tea and a Ginger Tea. Called because what I got was a perfect Rosehip Milk Tea if a bit less than full, and a whiteliquid that looked nothing like Ginger tea and tasted like milk. Called, this one guy picked up and when I said my order waswrong immediately denied I ordered until I said I had the receipt. Continued to say he was the only one there and he just madeit. Pictures below. If he made a mistake that's fine, but instead just immediately started to get angry at me. The issue isn'tthe store, and I know people will say I'm "harassing a poor worker" but it's literally not corporate or their manager tellingthem to do this. If you can't get an order right and refuse to even give the possibility of a mistake a thought and immediatelyblame the customer then you're the problem and should be fired. Edit edit: also added pictures of my first order which theyrefunded and had great service the first time. Sadge smh my head as the kids say. Dude refunded me the ginger tea after I calledback 20 minutes ago at 4:10 pm. Won't be going back to this one but at least fair's fair. Added one star back. Read more
I got Honey Milk Tea, because the were out of Coconut Milk Tea, and it was really good! The staff is really nice and helpful!... But It appears to be quite popular because there were no more boba straws left. And the boba tasted good. But it was a little onthe chewy side. Read more
I ordered a matcha milk cap . This is not the first time I ordered this type of milk tea from Kungfu Tea, so I know it usually... comes with a thick white foam layer. However, this lactation doesn?t seem to do the right milk tea. I asked a lady who workedthere if she already put the milk foam for my drink, and she said she did. I know for sure she didn?t put it enough or evendidn?t put it at all. Very upset and after reading so many bad reviews from this location, I?m not coming back. Read more
This is the first place I saw which was not ready to change the order to add boba right after he put it into the system. When I... asked him to cancel the order and make it again, he said he cant. At the end of it all. Everything we bought sucked. Completelydilute. Black tea literally looked and tasted BROWN colored water. Boba was hard and gummy. I asked for no ice and he still putice. In a way, happy to rule out one boba place since there's like one for every street in and around Dallas. Good alternatives:bobaland, gong cha Read more
Cashier was very rude, and got very annoyed and sighed after I asked a simple question about my order since it was my first time... ordering. They did the same for my friend as we just wanted to make sure. We did nothing wrong we were polite, and they werejust so passive aggressive and glared at us. The boba was good though, just really disappointed. Read more