Reviews for Arby's in Front Royal, VA
I ordered a turkey and bacon and a Rueben. I got 2 turkey sandwiches instead. While they were both delicious, it isn't what I... ordered and of course I didn't know till I got home. The crinkle fries were really good as well. Fast friendly service. Read more
Food was excellent stopped here on our way home from skyline drive..fresh food,friendly staff and very fast service!gave it a 4... because it smelled to be honest dirty inside..didn't look or seem dirty just had a nasty smell inside improve on that and 5stars all day:) Read more
The restaurant is very clean and staff was awesome! I came in to try new pepper cheese steak. I really think they microwaved my... order. The bread was microwave soggy and the meat and cheese fell out other end in a runny mess while i tried to eat. I threwmost of it out. Very disappointed in food experience... Read more
Food was great! Very nice, lovely lady who waited on us. Very accommodating, professional and clean.
Made for an interesting day. Door to lobby was locked. A customer inside unlocked it and said they were acting weird. Go in to... find a puddle on the floor. No one at the front counter. Then a customer at the drive through was sobbing. Supposedly a workerwas responsible. When confronted by the manager, the worker didn?t respond kindly and was told to go home. Somewhere in betweenthat all we were asked if we were ready to order. Uh, no thanks and we left. I don?t care how good the food may be, I don?tsupport poorly managed businesses. Read more
Everyone who loves Arby's food knows it's the fast food chain with its s&%t the least together. We expect that every third or so... visit, something will be way off with the experience. Usually it's just a super long wait. But this location takes the cake. Iwas on track to be 45 min early for a date (bc I really liked this girl) when I decidedI was starving and that even Arby'scouldn't screw up my timing if I grabbed something. I was almost wrong. I waited in the not-many-cars drive-thru for almosthalf an hour. My order was simple: two roast beef sliders and two buffalo chicken sliders without ranch. At around 28 minutes,I got my order. I had said three distinct times that I didn't want ranch on the sliders, and of course... I ran inside withthem and no sense of urgency to fix the mistake ensued. The replacements were ready and sitting there for 5 minutes beforeanybody handed them to me. No "have a nice day" or "thank you", and certainly not an apology. They were actually annoyed at mefor being picky (or whatever). Note I was 100% polite and patient. I mean, you can hire people to work at your restaurant, butthere's no guarantee they won't be the least motivated, rudest, and least competent people who ever made an effort to try toearn a living. UPDATE 5/31/22: I can't reply to the reply Arby's made to my original review below, but beyond the actualrestaurant workers themselves, the difference between good and bad management is that good management will own a problem withits business rather than putting it on the customers to do most of the legwork. If Arby's response to this review is to send meto an unknown link (presumably for a survey or contact form), rather than seeing it as sufficient to act upon on its own--therestaurant is never going to get better. If I were a regional manager and saw this review of one of my restaurants, there'd be afull stop and I'd immediately hold a branch meeting, followed by sending secret shoppers/customers through Read more
The quality of Arby's roast beef has drastically declined since the last time I ate there. Still the best fries in the game, but... can't recommend eating here anymore Read more
I got to say they have much improved their attitudes the food is awesome hot and fresh. This is the first time I've been back to... this one in a while because the food quality was pretty poor the last time Read more