Reviews for The Coffee Bean & Tea Leaf in Fullerton, CA
Horrible customer service 10 minutes to go door was open but they closed it and said only online orders. If you're open then... you're open. Read more
Nice location but no drive thru. They were a bit slow although they were not that busy. My drink came out right and I did get... service with a smile. Parking is a bit of an inconvenience as well. I do recommend this location if you don't mind the walk. Read more
This was my first day of vacation & the first coffeeshop I decided to visit here in California. I worked at a Coffee Bean & Tea... Leaf in Hawaii for 3 years. My usual drink is a quad iced espresso with half a scoop of hazelnut & half a scoop of mocha. When Iapproached the counter & ordered my usual, the guy behind the counter (I think his name was Jared based on the pictures they haddisplayed of their employees) he decided to correct me & tell me it?s actually a ?dry americano?. I work as a coffee taster nowwith formal training & I can tell you that there is no such thing as a dry americano. I just wanted 4 shots of espresso withhazelnut & mocha. This interaction left a bad taste in my mouth & just came off as pretentious. Very disappointed with thecustomer service. Remember Coffee Bean: The initial interaction with customers defines & acts as the basis of their experience. Read more
I love the coffee Bean . It's People need to patient and understanding. That plaza is not all that safe. 2. You have a lot of... the homeless going In there. Being rude to the staff. Not cleaning up after themselves. ( This was before COVID-19.) Than afterCOVID-19. More work on the staff. Not more pay. The staff always makes my coffee right . They Stay open later than star bucksoff of Harbor Blvd. They close at 7 pm the inside lobby . I feel it partly has to do with the homeless people live in therebring all there junk with them Read more
6:25 AM, two people working and 3 customers standing in line. We were totally ignored for 6 min. ( I timed our wait with my... iPhone stop watch). I?m amazed that not one employee could not acknowledge our presence and even tell us that they will be withus in just a moment. It really tells you they don?t care and Starbucks is just down the road. Read more
Despite not usually offering the peach tea hot, they experimented with us and brewed the cold tea hot. It smelled and tasted... great, even another customer asked what the delicious smell was. Thanks for the experience! Read more
Went here after eating nearby and ordered a drink for my daughter and I. The cashier applied a discount without me knowing if... it, great job. Your drinks were made really good as ordered. Read more
No too much seating for studying but the workers are friendly