Reviews for Hunan Express in Gaithersburg, MD
This restaurant it’s so clean, and the fried chicken delicious that I will come back to buy more
I think I have gotten food from here about 4-5 times, and each time the food was worse than before. I kept hoping it was just a... fluke. No, the food here is oily, greasy, overcooked, and positively tasteless. Whoever heard of tasteless Chinese food?? Thislast time I got egg foo yung and it was the same way. Terrible food! It gave both me and my daughter an upset stomach. We willnot be getting food from here again. And, no, their customer service is only just passing the civility line. Read more
I ordered fried wings and bit into it and it was still red and raw in the middle Absolutely trash, I had pork fried rice with... it— just beware, I ended up in the bathroom Read more
I ordered a veggie steam dumpling. I have ordered it before. Today the sauce that comes with the duming seem to be left over... from some one else's. Normally it is very clear wiyh a few specks of garlic. Today is totally different. I called, the personsaid it is pepper. I looked at it, some were pepper but other veggie is there. Judge for yourself. Read more
The customer service representatives are horrible. No good customer service at all. I have been their customer for over 2years... but I always overlook whatever behavior they put up but this is the height of it. They insult customers and always feel nothingis gonna happen. This particular lady treats customer as if she doesn't care if people dont patronise them. Imagine asking aquestion and her response is "go and ask the owner". That's insultive. If you dont wanna be insulted, Do not patronise them Read more
Food is very good, albeit chock full of celery and carrots. Pictured is the portion after I took out the root veggies. This... was $10 and came with an eggroll, but they provided no napkins or utensils. Now lets discuss the service. I went in, ordered,paid cash, waited in my car. When I walked back over to pick up my food (I could see it sitting on the counter), there wasanother customer 3-4 feet inside the doorway. Due to COVID, they have it set up where only one person can walk into thebusiness at a time and stand in this man-made alcove. While they stand another 10-feet away behind their counter. So I openedthe door, stood outside on the sidewalk, behind the open door, while wearing my mask. I hoped they would see me and just handme my order. Nope, the owner began yelling and gesturing for me to close the door; rude. Now I wanted for several minutes asthey helped the customer inside the store, ignoring me and my order that sat on the counter getting cold. This customer washaving a difficult time communicating, nor did he understand the items on the menu, and I guess he was placing a pretty largeorder. Between the other customer being inside the store more than 3-feet, and me being outside the store more than 3-feet,social distancing was not an issue. When the other customer **finally** left, the lady who took my order asked me how she couldhelp me. Um, hand me my order? It took longer for them to give me my food than for them to even make it. They were just nastyabout helping me when I returned to pick up my food. Not friendly, or grateful for my business, just rude. Read more
I got the triple delight. It was $10+ and didn’t take long time. The food was not bad, but I got an upset stomach after eating... it. Read more
Wonderful food& big portions!! We love their smoked salmon roll