Reviews for Starbucks in Gaithersburg, MD
No I do not recommend it. Customer service is no good & my drink was messed up too SMH! Will not go there again,
Go to the location in the Kentlands if you enjoy your coffee sass-free. This is one of the few locations in Gaithersburg that... has a drive thru. I let the barista at the drive thru monitor know twice but politely that I needed more time to order. No bigdeal. When I decided what I wanted, I read my order to this barista, but I heard nothing else from her. I decided to drive tothe window to ensure they received my order, but I guess the extra 20 seconds of indecision when placing my order was too muchfor her. She coldly said that they aren?t accepting drive thru orders and directed me to go inside to place my order. I couldclearly see there were other cars in the drive thru being served, so I knew it was BS. I said ok and left the Starbucksentirely. I called the location afterwards with the intention of speaking to their management. Their phone line was busy. Ididn?t have to deal with any of this stupidity at the Starbucks drive thru in the Kentlands yesterday. It?s only a fewadditional minutes up the road, so I?d recommend going there instead. Read more
Since this is a 24 hour location, my family and went to grabs some drinks around 10 pm. While placing our order via drive-thru,... the employee sounded very annoyed at every drink order I was trying to place. There were long pauses between orders. She spokein a very rude tone with me. So I was just sitting there confused not sure if she could hear me. After pulling up to the window,my family and I instantly noticed the nasty attitude this employee had, the long sighs, continued eye rolls. She looked veryupset to be there. We ordered 3 drinks, and when I finally received the last one. I realized it was wrong, drink was supposed tobe iced not warmed. I instantly said wait this is wrong, and she quickly shut the window in my face and turned around. So then Icontinued to wait until She turned back around. When she did, she saw us and started to roll her eyes throwing her head back andforth, she opened the window and I said this is wrong it?s supposed to be iced. Handed her back the drink and she continued toroll her eyes at us taking deep breaths like I?ve wronged her in some way. I immediately asked for my wrong drink back because Iwas already so uncomfortable with her attitude and how rude she was being that I didn?t want her tampering or messing up mydrink even more. I go to Starbucks all the time, travel a lot and go to many different locations, never have I ever beentreated so poorly at one. This was the only 24 hr location close to me at the time and entire experience sucked. I was with mykid and he noticed everything too. Poor customer service, will not be returning here again. Read more
One of my Favorite Starbucks locations. Friendly staff and the baristas enjoy their creations and it?s a winner every time.
This Starbucks is open 24 hrs, it is a convenient location, and the customer service is OUTSTANDING. I really have to applaud... the team that works here because I have literally zero complaints. All of the people working there that I have encountered arefriendly and take time to speak with you no matter the time of day which I appreciate. I always leave there smiling which is agreat start to my day. I have also been there in the middle of the night, and the service was just a great! I also think theymove people through the drive through very quickly and are efficient in keeping things moving. I love the egg bites, bothflavors are delicious. I also love the old fashioned donut, (which they warm up for me!), and their sandwiches are very good. Interms of drinks, I cannot comment on their coffee, but I do love the chai tea latte, vanilla bean frappuccino, pink drink (itslike a strawberry refresher with coconut milk in it) and the pineapple matcha drink. I love this location and look forward tocoming here! Read more
Only 24 hour Starbucks around and an amazing drive through. Don't park near the drive through entrance because you'll be blocked... in by cars in line. Bathroom? is kinda hidden, it's on the right when you enter and it's not the door with the keypad. Read more
They don't ask for your name which inevitably lead to inadvertently calling another customer's regular latte my pumpkin spice... latte leading to two orders being mixed up, they didn't heat up my blueberry scone when I asked them to when I was at theregister, and failed to give me a receipt. Definitely the worst Starbucks customer service I've ever experienced and I've beento Starbucks all over the world. FAIL Read more
Good atmosphere and well decorated Starbucks has good options for mugs and coffee to buy for home. Not the best for getting a... coffee server are super busy and took much longer to get a coffee. Read more