Reviews for Carl's Jr. in Garden Grove, CA
Not great. The place is very clean, that?s the positive. The staff wasn?t friendly. They don?t serve food on trays even when... dining in. Everything is just in bags. Not convenient to eat fries with ketchup out of a bad when sitting at a table. The burgerlacked crispy salad (had only half a leaf) and onions. The meat tasted like it was cooked 3 days earlier. The fries weren?tfresh or crispy. Read more
Be careful at this location. The servers were not wearing gloves nor were they wearing masks. I went on June 1st, Wednesday... around 7PM and even if I noticed all these things, I should of said something and NOT take the food that I ordered at the drivethru. Today, I woke up with a bad stomach ache and been taking meds for my tummy. I will not return to this location. Thanks butnot again! Read more
Bomb food. Quick and easy service. They make the burgers so good and it tasted so fresh here. The fries are just okay though.... Got the Big Carl & Western bacon burger. Read more
On Saturday night at 11:30, we ordered 5 different meals and didn't realize one was missing until we got all the way home. I... drove back to try to pick up the missing meal. It was 1152 pm and the listed closing time was Midnight. The lady working thedrive thru had already closed for the night. I waved my receipt at her to indicate that I was not trying to order new food, butshe refused to help me. I went thru the drivethru again showing my receipt, but she disappeared on purpose so that I couldn'tsee her anymore until I dove back around the building. Then, she was back out mopping the place thinking I had left. She wastotally rude to us in the 1st place when we got most of our order. I guess we are out the $5 or whatever we spent for ourhamburger even though she is clearly inside, and it wasn't even closing time when we arrived!! Read more
Had a coupon for Super star with cheese. Burger was good and fresh.
I place an order asking for the promotion they have buy one burger and get the second one for a dollar; FAMOUS STAR & WESTERN... BACON were my options according to Matthew who's the drive-thru operator. So I decided and go with my two options I added 9Piece chicken Stars and my total was about 12 long story maker short I drive home I'm eating my burger and I noticed that one 1Burgers missing and I just that the burger that I'm eating it's not famous star nor the western. So here I am calling the storethe same guy who took my order answer the phone that's how I was able to get his name I told him that he forgot to add my otherBurger how long you received one Burger that's what I said to him and this was his response" no I didn't I'm sure I put thosetwo burgers and I even gave you extra napkins" with such an arrogance he felt with such Authority on behalf of Carl's jr. Shedenied me talking to his supervisor or manager in charge and he quoted I am the person in charge of myself and if you want totalk with my manager you will have to wait until Tuesday. My my response; I'm not calling you to get a free burger from youcalling you the fact that you charge my American Express credit card 2 burgers and my nuggets and I missing one Burger and ifyou're that sure check U cameras and you'll if I'm wrong or you are. Matthew's Matthew's respond; I'm sure bag 2 burgers. Withthis type millennials unprofessional representing their employer as a business is unacceptable. If you don't like your job thenyou shouldn't be there. Employees with this type of I'm miserable with themselves. Thank you Matthew for being such a greatemployee fighting the most unacceptable service to Consumers you keep I'm doing an awesome job. Read more
This drive thru is open 24hrs fast paced great customer service!!The cashier was very nice and gave me plenty condiments the... order was accurate and tasted great!! Did I mention it was fast! I ordered #18 it includes a combination different varieties ofchoices which are the Double Cheeseburger Spicy chicken sandwich, small fries, small order of a beverage your choice and acookie just $6.46 !!!They have a 2 lane drive thru and there own parking structure. I recommend this location to you guys ifyour in the area check it out!!:) Read more
Had a bad experience. Won't be returning. I'd suggest a different location. McDonald's is down the street and so is Jack n' the... Box. Read more