Reviews for KFC in Georgetown, KY
This is the WORST kfc I?ve ever been to. Mind you I know some business?s have issues with adequate staffing but this is the... second time I have come here within 2 weeks that this has happened. The red headed girl and a brown headed girl were both beyondrude both times. THe Management never got back to my husband or myself when we wrote a review. When I pulled up their was a carin front of me that waited 22 minutes at the drive thru. I only waited 12 1but she actually told me how long she had beenwaiting prior to me pulling up. Their were two girls outside smoking the whole time. They finally came in with headphones on andtook the ladies order. Then mine. They tell me theirout of chicken. Their out of pot pies. Everything but chicken tenders. Ithen get told they have no sides. Mind you this is a 8:44 at night. One hour and 16 min before close. I ordered tenders for my 3year old who was starving. They were cold. And soggy. I called the kfc 1800 line and an amazing man took care of me. He was sosweet. The only good experience I had. I then get told it will be take care of. I come back tonight and the same girls with thesame attitude. I asked for a pot pie and she said they can?t keep them. They have to make them to order and it would be 25 min.So everyone who wants a pot pie , mind you an item that is on their DAILY menu has to wait 25 min? Then she said they couldn?tmake dark meat chicken until every single piece of white meat chicken was gone and she had 4 pans of white meat. Mind you it?s7:45 at this point. 2 hours and 15 min until Close. The girl stopped taking my order when I asked why they were out oreverything and she handed it to another girl who was smartalechic as well. I will NEVER be back here and I will tell everyoneabout this. It?s apparently true that management is just as bad because I have not only had one bad experience I?ve had two andnot a single person has reached out to me. Mind you at 7:45 the chairs in the lobby were up to. Read more
Received a call from my dasher to let me know that KFC was out of chicken I ordered. The restaurant offered to substitute it... with wings. No other options available. I was not happy. Read more
The staff seem incredibly defeated and are struggling due to poor management. The manager talking negatively about their staff... in front of customers and staff is absolutely unacceptable. In my short time in the location I watched as she berated membersinstead of motivating them. Managers should engage, motivate, and inspire employees - regardless of whether it is fast food ornot. While there, the manager told one of the staff members to stop working door dash because they "have customers", as thoughpeople who order door dash are not their customers. Just baffling! She appeared to be struggling under the pressure of having arush, and was taking it out on her staff. The culture seems to be damaged at this location and poor managment is the root causefor poor service (not having enough staff, forgetting items in order, not having food prepared, necessary equipment not beingmaintained- drink machines). Read more
Staff was super rude. Nothing worse when you try to order and keep getting cut off with them trying to end order. Like I still... have more stuff I wanna get. Get to the window and staff doesn't even acknowledge me with any type of greeting. Just takes mycard and walks off. I know working fast food isn't fun. Been there done that. Buts it's no excuse to be rude to the customersfor no reason. Read more
The bowl that the chicken, corn, mashed potatoes & cheese come in has gotten alot smaller. When he handed me my drink there was... only like 5 pieces of little ice in it, by the time he handed me my food through the drive threw that ice was melted,, my Pepsiwas warm & the cookie that comes with the combo was not in my bag. Read more
Kentucky Fried Chicken Georgetown is the best. I am at a wedding at Posh Affairs in Georgetown, KY and the caterer did not show... up. In a pinch, KFC in Georgetown helped out and was able to provide everything for Ashley and Lance's wedding. They stoppedeverything to get us meal's and sides for all here. Hot and fresh. Even the other customers stepped aside for us to get mealsfor everyone. Makes me tear up just thinking about it. Love everyone Read more
This is twice I?ve had a poor experience with the manager Kaitlyn at this branch. Rude and uncaring about her job and store. I... was told tonight that they do not do any larger order than a 16 pc. I need food for 150 people. I know my church orders largeamounts regularly from this location. Didn?t try to help in any capacity totally could not have cared less. Read more
Order to drive through, ordered three piece meal with two sides and drink, and a special order of famous bowl no corn and green... beans. Got to window was told there was a wait on the popcorn chicken, which was fine. Pulled up to wait for order, when it didfinally come received two pieces of chicken, mashed potatoes two coleslaws and a biscuit in the smallest box they can put it in.Had to go back in to get additional piece of chicken, napkins, forks, and butter. This was around 7:30 on a Saturday night whenthe store should have known they were going to be busy and has stuff prepped and ready for customers. Store seem to be cookingonly as needed causing a weight for everybody. Will not be going back to this location anytime soon. I do not blame the crewbut I think management needs retraining on how to prepare for a busy evening. Read more