Reviews for Tim Hortons in Getzville, NY
You would think everyone who orders here are ordering chicken fingers burgers and steak Hoagies with how slow this location is.... They never fail with being extremely slow regardless of what time of day you come or the simplest order. The worst location Read more
Coffee was made right, but took a very long time to get. We went inside. Definitely had tons of staff so idk why it took so... long. Read more
Went through the drive through. FIVE times I repeated my order, TWO SM. DARK ROAST COFFEE BLACK! (that was it) she repeated the... order...everything, but.) Then I approached the window and she still had my order wrong. Read more
Very inconsistent. Sometimes okay and sometimes it's like today where I ordered a medium Coffee mocha and breakfast wrap and get... a small black coffee and a wrap with no bacon, which I asked for. Some people want some consistency in their life when theystart their day. Read more
Been coming here on my way to work for years. Typically okay- keep going because it?s convenient. However I cannot ignore the... lack of customer service or basic respect anymore. Employees will call customers stupid right in front of them FOR THEIR OWNMISTAKE. After I received my order I told the worker that customers can hear them so they should reconsider talking about themright in front of them, to which he responded ?yeah.? Also seen a worker screaming at another instead of helping a long line.Workers need some sort of training or to never work in customer service again. Read more
Went through drive-thru today for two drinks. Took forever and only one other car in line. Got a large unsweetened iced tea... which tasted so bad I threw it out. It was either left out over night or brewed too long, either way, awful. Read more
The employee was not wearing a mask and said she wasn?t allowed to throw out my last cup of coffee rather rudely? I?ve gone to... multiple Tim?s locations and they have never given me this problem. I understand if it is their policy and I personally do notbelieve in masks? but if this girl was not wearing a mask and not obeying the mask mandate what made her obey the not throwingout the old cup of coffee rule? Read more
Went to grab Hot Chocolate Bagels and Muffins and was told the Hot chocolate machine is off because we close in 45 min so umm... yeah. Then was told to have a good day. Wasn't even asked if there was anything else. Horrible customer service horribleexperience. Read more