Reviews for Firehouse Subs Innsbrook in Glen Allen, VA
What a difference 1 year makes! One year ago today I swore I wouldn?t return to this location based on service, or rather lack... of?. Today , greeted immediately with a smile, swift service and an exceptionally tasty steak and cheese sub. Read more
They had a special event going on, so they were especially busy. However, they were very kind, and informed us of how long it... would be. They did not skimp on our order; it was very good, and exactly what we ordered, expected, and wanted. Read more
Omg I ordered the ladder and it was excellent omg I love firehouse Subs, the bread is soft and the sandwich is prefect if u... haven't tried the chili yet , its amazing Read more
My picky kids fell in love with the sandwiches and made me come over 3 times in a week. Cajun chicken was a great hit.
Staff were fun to talk to as customers hadn?t really started coming in for dinner yet. They made my food quickly and it was... delicious. I had the steak sub and my girlfriend had the brisket sub. I?d recommend the steak over the brisket because there wastoo much sauce on the brisket sub to taste the brisket. Read more
When I went inside the lady who was making the sandwiches was rude. Then I went to the cashier and her customer service was... slightly better. Then later around when my food was almost ready a man came on the sandwich line and his demeanor wasn?t muchbetter. I got my sandwich after praying immensely while they made it because they just didn?t seem on the up and up AT ALL?Then, when I got home I bit into my sandwich to find a rubber band in it? I?m sure others had great experiences but this washorrible? You can?t make this ish up smh & it?s embarrassing because I?m black and they?re black. PLEASE show love y?all even ifit gets stressful? I know it?s called fast food, but customers deserve great service and fast food not just fast food. PLEASEWATCH THEM MAKE Y?ALL FOOD for all of those who are tall, and shorties get someone tall to watch them make your food for you.This would be no stars if this wasn?t free and if they hadn?t at least attempted to try a little harder in customer servicetowards the end.. Read more
Ordered lunch for an office meeting and everything was great! All of our special requests were met, the staff was super sweet... and it was ready right on time. When I went to pick it up the store looked super clean and it only took a couple minutes to getchecked out and back on the road. We will definitely be ordering lunch from here again! Read more
Hook and ladder is my go-to sandwich. Never disappointed with it . I like the firehouse theme also. Great dill pickle slices as... a bonus! Double points on Mondays . Read more