Reviews for Oberweis Ice Cream and Dairy Store in Glen Ellyn, IL

Only the drive thru is open due to lack of skilled staff. Apparently Andy's Ice cream has hired the all the good employees.

We were just stuck in the drive thru for 50 minutes and couldn't get out of line... I wouldn't come here if you have anywhere to... be afterward. Unfortunately this isn't the first issue we have had here. I ordered a pineapple shake once and was given astrawberry shake (it was visibly a pink shake) when I kindly told the employee that it was wrong she gave me nothing butattitude and insisted that it was pineapple without even looking at it. On another occasion I ordered ice cream in a wafflebowl and was told they were out... there were waffles bowls sitting right behind the counter. Numerous other times we came toget ice cream and the drive thru was closed long before the closing time. Unfortunately we won't be back again, which is abummer because we love Oberweis ice cream! Read more

I went out with my husband for an ice cream afternoon (6:20pm at Glen Ellyn Oberweis drivethru) and ended up receiving the worse... treatment possible. A moody employee was annoyed by having more than one customer ordering in through the window and rushed usto make a decision. My husband ordered his choice of ice cream and when I was about to make mine this very rude Oberweis femaleemployee told us ?to have only one person talking to make her life a lot more easy?! I felt insulted and although I paid for ourorder I completely lost my desire for ice cream. I couldn?t believe what just happened! I threw the ice cream away! I could nottrust it was clean to eat. Unsatisfied people should not be allowed to handle food and serve people. Glen Ellyn? Oberweisdeserves a better customer services. People must be aware of mistreatment and avoid being deliberately insulted. Let me make herlife easier not stopping by that store ever again and make sure my friends will do the same!! Read more

Ice cream is delicious, nice and creamy. I had the chocolate and marshmallow. Rest of the family loved theirs as well. The bowls... for the single scoop though are tiny, every time you dip the spoon for a bite, the melted ice cream overflows on the side. Buthey, the answer is not to give less ice cream. Read more

Amazing Ice Cream experience last night! I came with my whole family in tow, in particular my five year old son very much... enjoyed his peanut butter waffle bowl sundae. The nice young lady who took our order, ?Elsa? on her name tag, gave a cheerfulsmile and greeting when we ordered our food. When my sundae accidentally had pecans on it another kind fellow, ?AJ? on his nametag, happily took back the sundae and made a new one as originally requested! Great place! Great people! Read more

The order was mixed up, and the ice cream is? quite overpriced. Creamy and yummy! But also a bit stiff and definitely not a lot... of ice cream in general. We wanted to pop by because Oberweis stretches generations in our group, but it wasn?t as good as aPortillos Strawberry Shortcake (I assume) or a Cookout shake (of basically any reality). Wouldn?t go again. But thanks for theexperience. Read more

Good ice cream but service quality can be improved. 1) They forgot one item in the order while keeping the other one melting in... the back. After reminding them the missing item, they quickly made the forgotten item but served it with the one melting in theback alongside. Once confronted they re-made the molten item and let us keep the molten one. 2) They serve in glass or plasticaccording to how they feel like it. Our friends got served in glass while we were served in plastic. Consistency would have beennice. Read more

Empty glasses because the Dessert was so Great. My girlfriend and i recently visited here she ordered a lava cake and... unfortunately didn't like the taste was so Heavy and with the her being pregnant asked for a switch to a regular chocolatesunday. Was Extremely busy tonight yet Kristen (Manager Burger Side?) was Fantastic within a couple minutes she exchanged itquick and Provided a Refund being an avid customer was a great feeling . Highly Recommend! Thank you once again for anotherDelicious Desert! Read more