Reviews for Papa Johns Pizza in Gonzales, LA
They take your order online and will not answer the phone. Charged me for a pizza I didn't get. Had to drive up there to get a... refund because they won't answer the phone. Will not do business with them again Been a week money still not refunded. I feellike I was stolen from. Terrible. Don't even have the courtesy to answer the phone. Read more
Papa John's now uses Door Dash for most of their deliveries. This is the 2nd time we never received our pizza. The first time... they were able to send another but this time they ended up closing before we could get our pizza. We ordered around 8:30. Theydid make it right the following day and got our dinner for free,!!! Read more
I always get exactly what I ordered from here. My preference is online ordering and I've never had an issue. Employees are... professional, polite, and on-point. The service is Really Fast. Pizza is great. I love the sauce. Lots of toppings. Watch forsales and specials to cash in on savings. My only request to management: Two garlic sauces for each pizza pie, Please! ???? Read more
Great pizza super yummy also I order jalapeno and pepperoni rolls,great taste and spice,the customer service was amazing I rate... it 15 of 10,definitely I'm coming back, thank you papa John's staff Read more
Worst ever! Placed order and never received an estimate nothing to track my order. 30 min go by then a hour I called then they... told me the food is close by almost a hour again I called and couldn?t get anyone on phone after calling about 10 times. So Igot in my vehicle and drove there and asked them if I can have a refund and they?re telling me it?s been delivered when Ihaven?t received a thing! I get refund and they tell me I?ll receive back on card in 3 business days. So now I gotta pay foranother damn meal! With all that being said if you want to eat or if you want your money please don?t go there or order fromthem please! This wasn?t the first time nor second time I?ve had a problem with them! Lesson learned though. If I could givezero stars I would! Read more
I ordered cheese sticks from here. First time ever at this Papa John's and the last. I show up to pick up my order at 10:30pm,... the cashier had her back to me playing on her phone so I stood there several minutes before she noticed me. Then when I gave hermy name she started smiling and giggling saying I think we gave your order away, it's gonna be 5 minutes for a new one. Shewalks back to where the office is, pokes her head in the door and tells whoever is in there that I came to pick up my order andthey started laughing. I have a sneaky suspicion that they ate my order and didn't say anything cause she just keep laughing. Ididn't think it was funny at all and I didn't get no kind of compensation for her stupidity. When I was fixing to leave a driverpulled up, I asked for the regional managers number she told me no I can come inside and talk to someone else. Terrible customerservice all around Read more
We are very impressed with our order this evening! Fresh, hot, and very tasty! No added extra topping or cheese and very please... with the outcome! Will be ordering again! Thank you!!! Read more
Super friendly and super fast. Delivered on time. Best pizza in town!!!