Reviews for New Orleans Pizza in Grand Bend, ON
Came with the wife and kiddo. No walk in slices available on a main tourist strip. Odd. Got a large pepperoni for $13+tax, this... is the result. One pepperoni per slice, and mostly on the edges.. it's not rocket science guys, Its a pizza lol. Honestlyreally greasy, not great even compared to a hot n ready for $7. This is not the new Orleans I remember, it use to be awesome! Read more
Visiting from Toronto. Came in with a friend to get food for our families. The deal was good, so we decided to give it a try. We... were told food will be ready in about 20-25 minutes. We spent most of the waiting period outside, but close to the end decidedto walk back in. I always observe everything and notice things. Well, the first thing I realized that that this store is beingran by 3 women. Then I realized why - all the dough was already rolled out on baking trays according to its size - easy job forliterally anyone hired, as it's really hard to screw up a pre-made dough. Customers were coming in for their orders every sooften, so we continued waiting to give it a fair try. We ordered a deal with 4 larges. When the boxes were given to us, we havenoticed that they were much lighter than at any other pizza brand. When we brought food home and opened the boxes, the toppingswere scattered very lightly and green peppers were not baked along with other items but just placed fresh after that pizza cameout of the oven. Giving a 5 to their customer service, but in a good sense should give only a 3 for using a pre-made dough andlow amount of toppings. Personally, won't give it another try, even though our teenagers said it wasn't so bad. Read more
Quite possibly the worst pizza I've ever had! Dough extremely undercooked and gummy, some slices only have 1 item when I ordered... a 3 item pizza! Don't waste your money!! Read more
We ordered two large pizzas at the counter, and they TOLD us said it would be done in 15 minutes. The pizza was done in 10... minutes. And it was a pretty good pizza. I was planning to drop off groceries while my friend was waiting for the pizza tofinish when I got called by my friend, BEFORE I even reached the cottage, which was a 13 minute drive. TLDR: Fast service withfriendly people with good pizza. Read more
It?s funny because we were so close to canceling our order while on the phone with a girl that didn?t seem happy to take our... order (by her tone of voice, it was clear that she just wanted to end her shift). But when we came in the lady that made thepizza was so so sweet. Literally only giving this place 5 stars for the delicious pizza the lady made today and her friendlycustomer service :) They also had cute pizza sticker sets. I grabbed one for my younger brother. Loved it! Read more
Great pizza, friendly service. Had my pie ready in 15 min.
I was on my way to Pinery Provincial Park, kids wanted to eat pizza. I stopped at Main street at a pizza shop but that was... expensive and didn't do deep pan, so I tried this. It right next to Main street and prices are reasonable, it is take outonly. The pizza was good, kids were happy. I wish they had eat out as well. There was free parking right in front. Read more
I?ve worked in customer service for decades.. today, I witnessed/experienced probably the worst customer service of my life... (along with around 8-9 other people who all had pretty much the same experience we did today). I am not one to complain, as Iknow things can get hectic, new staff may be training, etc.. I am a very understanding person and always give the benefit of adoubt. But this was clearly a situation where there was literally no proper workflow or direction for busy evenings.. aka mostlikely a huge lack of training and/or direction. Brutal experience.. we definitely will not be back ourselves to this location.Please train your staff accordingly on how to prioritize appropriately (maybe stop answering the phones until you clear up theorders you have had waiting for over an hour) and how to handle high volumes. It?s unfair for the staff to be so incrediblyoverwhelmed to the point where almost everyone?s orders are completely messed up. It was not just one employee.. it was all ofthem. This says to me there is a massive gap in training and proper protocol. I?ve never witnessed such a thing as I did today,and hope I don?t in future.. I feel for the staff. They need direction. Hopefully this helps you do better in future. Read more