Reviews for The Grill Room in Grand Haven, MI
Meh overall. The cocktail and dinner menu looked good on paper, but failed to deliver. The cocktails were OK, but not... particularly well crafted. The steak was overcooked. The staff were accommodating and friendly. Read more
If you are looking for stellar service, relaxing ambiance and fine dining, The Grill Room is the restaurant to look to within... the city of Grand Haven. Ben has taken care of our family there for years and provides the careful, curated experience weappreciate when escaping from a busy world. Perfect for special occasions, business dinners, gatherings, and every day. Read more
Thinking I would support a local business and treat my wife and children to a fine dining experience, but this was a major... disappointment. Walking into loud music and our waiter showing up in sneakers, jeans and a tee-shirt was a sign of worse thingsto come. My son ordered the Valentines weekend special, a medium well beef tenderloin with grilled shrimp, asparagus andpotato. The food arrived slightly cold, my sons steak was raw and cold in the center and it was covered in caned minced garlic. The waiter could tell we were not satisfied with how it was cooked and also commented that it was not cooked. We also asked fordrink refills at this time. They took the beef and returned it "refired" and still not medium well. After that we only had seenour waiter toward the end of the meal and never recieved out drinks. The manager stopped and commented that she yelled at thechef several times and swears that they can cook a steak. She went on to say that she would keep yelling at them. They didcredit one of our meals, but the experience was so bad that we will not be returning. Read more
Their website gives no info on the Grill Room menu so I had to call for details. Very limited offerings, 3 entrees, 1 salad and... 1 appetizer so was apprehensive. Pleasant Surprise the food was really good. Service also excellent. Give them a try, you willnot be disappointed. We need to support our local businesses. . Read more
I requested the Grill Room when my husband said we are invited to dinner by a company he does business with. I would have... preferred to email them this experience but their site is down so it will go in a review. We arrived on time to find one of ourguest at the table already. He had not been waited on.We sat and had to wait longer than we should have to get a waiter. I havedined here in the past and had great food and service. This was not what I expect for the prices.We finally got drinks andordered a couple of appetizers they came we shared them around the table. The mushrooms were inedible, too salty to eat. he tookthem back to the kitchen and came back to report we were right and they would comp them or get us something else. Then we weordered a bottle of wine 3 of us shared the bottle others got other drinks. The waiter removed all the other wine glasses. Hellomore of them wanted wine with the meal, so he had to go get more glasses for the table. The service was lacking unlike when wehave been there before. ( I find no excuse for this we had a reservation not like they didn't know we were coming) 2 of ourparty were sick by morning after eating some of the sea food. ( one a pregnant woman) On the upside the steak was wonderful, andmy vegetarian dish real good. The muscles for appetizer also very good. Service this night not so good . Read more
Made reservations to celebrate an anniversary. Host and server welcomed us by name and wished us a special evening, and that... went a long way. Service was excellent- with an appetizer, there was a steady stream of tasty food. The lady ordered a NY stripand i ordered the filet, which was divine. Pricey but well worth the investment. Will be coming back if we ever find ourselvesin the Grand Haven area again. Read more
Great atmosphere: Below average food. Each of the three servers that we encountered were in soiled uniforms that looked like... they had been retrieved from the hamper. The service was pleasant if not attentive. We ate in the bar area and the server wasspread across too many tables. We ordered a pair of blood orange Margaritas. We had them a couple of weeks earlier on the Kirbyside and they were fantastic. Tonight they tasted like air freshener. The bar manager offered to add a splash of OJ to fix itand admitted that they struggle to keep the mix consistent. He seemed sincere in his attempt to provide good service. The crabcakes were a huge disappointment. They had been re-heated and were soggy without a hint of crisp on the outside. The calamariappetizer was decent. The calamari were tender, but the canned tomatoes drug down a good attempt. The bread was somewherebetween room temperature and warm. It had been frozen and reheated which gave it a mealy texture. I really want to like thisplace, It has a nice atmosphere and great location. K2 upstairs and cold beer are a better option. Read more
The food was average for what we paid, over $100.00. And we eat out a lot. I don't mind paying for good food and good... experience. Atmosphere was nice but the food was very underwhelming. Read more