Reviews for Chipotle Mexican Grill in Grand Prairie, TX
A ?double rice and double protein bowl?. Beware of this location, especially if you order online, they consistently short you on... your portions if you don?t check while you?re there. I had to be at work and I decided to check my bowl and this is what my bowllooked like, had to have them remake the entire thing. Looks as if someone had been eating out of my bowl. To make matters worseon consistent occasions you can order your food online and show up 25 mins after the intended pick up time and the store willstill not have started on your order, and on various occasions they completely whiff on my requested order by giving me thewrong one. If I could give this location 0 stars I would because of their lack of urgency and no desire to serve theircustomers. A true disgrace to the Chipotle food chain. Read more
I usually come to this chipotle and have never experienced this issue until today. I came in for a veggie bowl and asked for... more rice than the 1/3 scoop that the woman gave me. With an attitude, she told me that she would have to charge me for extra. Ikindly told her that I didn?t want extra; I simply wanted enough to cover the bottom of the bowl at the least. She got a fullscoop of rice and shook it until there was barely anything on it, added it to my bowl, crossed her arms, and began staring atme. When I asked to speak to the manager, I found out that she was the manager in addition to another gentleman that was servingfood. I saw them exchange a glance, laugh, then the gentleman came over and asked what the problem was after witnessing theincident. He kindly expressed that they have a new policy regarding portions and I kindly explained that I understood however,as a manager, there is a better way to deliver a message. Upon the completion of our conversation. The female manager rolled hereyes and I left. Other customers were just as confused as I was. I simply won?t be back to this location. Best of luck. Read more
Horrible management. There 5 employees at the front and only was working. His name was Enrique, everyone was else was too busy... trying to close 55 minutes early. I arrived at 9:05 and didn't get my food im until 9:25. The reason why Enrique was taking solong was because he was about 5 online orders behind. His crew mates were not helping him at all, there was one guy beingtrained which I understand.But the guy training was spraying a chemical on the wall to clean it and I saw the white chemical getall over the food, which is considered a health hazard. So not even the trainer is trained. But there were two more employeesjust walking and ignoring the fact two guest were waiting to get food. At one point there were all just standing there talkingexcept for Enrique.By the time I got my food there were 6 more people in line, and yet no one else was attending the line.Honestly as a general manager or even a manager I would be embarrassed. Please train your employees properly. Read more
The location at 4095 S. Carrier in Grand Prairie should stop selling gift cards. This is my second visit were they?re not taking... gift cards. However, they have a display selling them. Basically they?re stealing from the consumer because the food has alreadybeen paid for. Read more
I ordered a vegan bowl. The Service was terrible. The place was filthy, the countertops at checkout had food all over it. The... rice was super mushy and stuck together in mini balls. The avocados in my guacamole were super hard. My chips tasted like theywere cooked/over cooked in old grease and they were stale. I LOVE chipotle. But I will NOT be coming back to this location Read more
Where do I even begin? The employees are beyond rude and impatient! It?s filthy as hell in that place all the ingredients are... pretty much mixed in with each other so good luck if you?re allergic to anything. They pretty much drag your burrito thru trashand old food as you order. My anxiety was thru the roof in here. Avoid this place if you can! Read more
Worst Chipolte experience ever!!! All of the staff and manager need training on customer service skills. The meats were all... empty, the service area was the worst and messy had not been cleaned. The manager who ever it was, would not come to speak to mepersonally when I asked to speak to a manger about my meal. It was so salty I couldn?t eat. I asked if it could be replaced andthey said no because all of the meat was cooked the same, I explained I could not eat and wanted another choice of meat, theysaid you have to go stand in the back of the line and order again, if you order a different meat we will have to charge you. Iwent through the line and they didn?t have the ingredients filled and said I would have to wait 20 minutes. I then said I justwant a refund, they said the manager went on break -and were all laughing. I waited by the register until she came back frombreak and got my refund! Never will I come back to this location! Read more
Staff is not the friendliest.. customer service is hard to find these days. I quit coming here for awhile because they were... always out of toppings or what not. Decided to give another try. Ordered from the app for pick up. I was there while they weremaking it (they were behind on pick up orders) they new this, and instead of telling me they were out of 3 items they just madethe burrito? if I only wanted rice and meat I would have ordered that? just some customer service would have been nice lettingme know your out of something instead of just giving me a plain $12 burrito?. Read more