Reviews for BIGGBY COFFEE in Grand Rapids, MI
The staff here are always so nice. I?m having a really hard day - my dog just died. I drove up already on the verge of tears, I... haven?t slept all night, I look a mess. The cashier could tell I was upset and asked if I wanted some water or anything, I saidit was okay. They accidentally made extra of my coffee and gave it to me, then he said ?I hope your day goes better ma?am?. Iburst into tears and said thank you. No judgement, no prying to ask what was wrong. Just a general understanding that somethingwas wrong, and they hoped it got better for me. I appreciate the staff here a lot. Read more
Drive through only. Wouldn?t serve me. Seemed nice enough but I wouldn?t know
I work down the street from this location and decided to grab a bragel for my lunch. Both employees that I encountered in the... drive-thru were absolutely wonderful! They were extremely pleasant. It was a nice change of pace for once to come in contactwith genuinely friendly food service workers. Read more
Best Biggby EVER! I drive past 3 Starbucks and another Biggby, to reach this location every day. Their customer service is... outstanding. The manager and baristas are polite and always personable. Read more
The guy at the drive through is beyond nice, cheerful & helpful- and it's genuine. A really nice change from the usual service... you get other places. They were super fast with my order & it was delicious & just the right temperature to start drinking rightaway. Glad I went a little out of my way to stop here as opposed to other Biggbys. I may not come this way often but I'lldefinitely be back when I do. Read more
Always great service here. The people are kind and usually pretty quick to get you the order. There is a gentleman who works... there named Luis and he always seems genuinely happy to be there and to take your order. That kind of positivity to start my dayhas become something I look forward to just as much as the coffee. Give that man a raise, he's a good guy and should be rewardedfor his excellent customer service. Read more
Very pleasant coffee shop, nice atmosphere for getting some work done. The drinks we had were great and the staff was very... friendly and quick. Read more
Great location and great team. Their drinks are ALWAYS on point and the workers are super GREAT!!