Reviews for BIGGBY COFFEE in Grand Rapids, MI
Im originally from East Lansing, I?ve spent all nighters at the original bigbey. THIS IS THE WORST ONE IVE EVER BEEN TOO.... Horrible management! Waited well over 25 minutes in the drive through and both bragels are without cream cheese. I watched themanager talk and talk while pausing on my drink. No urgency or respect for the customers. Worst experience in the state. Wouldhighly recommend upper management to take notice of the poorly ran location. Read more
I was asked if I could wait, i said yes no problem. Waited another 10 minutes and then was told i should leave and come back... later meanwhile it was almost 11:00. I will not be back! Read more
Service was very slow. I understand staffing issues, however 20 min in line with only 3 cars in front of me seemed a bit... extreme. Coffee was good though! Read more
I got some of the WORST made coffee I've ever had from a Biggby at this location. I'm still a loyal customer and go to a... different one, but I think they could use a lot more attention to detail at this location Read more
Negative stars. Two cars in front of us at drive through took 25 minutes to get two iced coffees. Three people working. NO... EXCUSE. Saw our drinks sitting on the counter the entire time we sat at the pickup window- a total of 10 mins is what it took toget handed our drinks that were already made. I hate to complain but but this is a joke. They should be paying people to comehere at this point Read more
Drive thru continues to be slow. Be prepared to wait a good 10 minutes even with 1 car ahead of you. Staff is pleasant enough,... just need to work on priorities. Read more
I was put on hold at the drive thru so the cashier could chat with someone in front of me for 5 minutes. Then proceeded the be... extremely rude and talk about her employees rudely too. She doesn?t have a name tag on Read more
The drive thru capacity is very small, only room for 5 cars before you're sitting on a road. Window person had a very... rude/condescending tone. Frustrating experience Read more