Reviews for New York Fried Chicken in Grand Rapids, MI
My meal was really good. Although I saw a guy kept wiping his nose and touching all the boxes for people to take home. I also... saw people handling ready to eat food and putting them in boxes without putting gloves on and going between every handle and therestaurant and touching people's ready to eat food. I was waiting for my food for 10 minutes and after making around 30 meals Inever saw one person wash their hands. I saw the workers wipe the grease on their jeans after touching people's ready to eatfood in between other people's ready to eat food. The cashier spoke broken English and had no interest and using the English heknew to talk to me. I was not greeted or asked any questions. When I placed my order the cashier repeated what I ordered backand broken English and I couldn't understand so I just had to hope for the best it's going to be what I asked for. Read more
Whatever you do, do not order delivery. The customer service is horrible when you order delivery. The first time I had chicken... from here it was good and I picked it up myself. This time I decided to order delivery. Very bad idea, horrible idea. Theservice was beyond bad. They took forever, and my food was delivered cold. The chicken was very dry, must have been old chickenthat's been sitting. But I paid full price and then some. Read more
Food was okay the inside ambiance not so much the female worker camping out with her friend and kids while throwing down on a... bowl of chili at the counter was super loud and extremely unprofessional they were vaping in the place-gross so that just madethe experience uncomfortable and trashy the owner needs to reel in his employees. The guy who took our order was nice andfriendly. Read more
Unprofessional and disrespectful! Ordered food last night and didn't receive it until 2.5 hours after we ordered. The crazy... thing is that we were still willing to be patient because we know they get busy. But when we called after an hour, the girl said"it will be there" and hung up on us. Called back, she said "yeah?" And then hung up again when we asked for an update. Pathetic that the owner responds "thanks" to horrible reviews. This was your dream at one point, that's why you started your ownbusiness and now you just don't care that your staff disrespects the people that love your business and pays you money?TRASHHHHH!????I own my own business and would NEVER let my staff make me miss out on money or give me a bad reputation justbecause it's late and THEY don't feel like dealing with people. Get your customer service people right or let them go! PERIOD!!Paid $60 and never even got to eat my food. Read more
This place has AMAZING chicken. You WILL get hungry just from the smell coming out of the restaurant. So good! The Mac n Cheese... is pretty good. The Philly sandwich was a 3 in my opinion. Sorta bland and mushy. Definitely one of the best places in town forfried chicken. Read more
Ordered late, and wasn't expecting the greatest quality, but to receive my food microwaved, in partially melted containers was a... new low I've never ran across prior. If the ol' silicon overlord is right, stuff is toxic when it's melted. Stay safe people Read more
Poor customer service French fries were cold and the color of them was a dark brown grease needs to be changed shrimp was mushy... inside of the batter I received a text saying food was ready got there and had to wait an additional 15 min for the man togather up the food no one was wearing gloves or masks random people behind counter talking and eating and drinking wouldn?trecommend this restaurant Read more
Catfish was ok. But the chicken wings were great came to house faster than said. And kids fought over my fries I got 4 lol