Reviews for Green Turtle Bay Boat Rentals in Grand Rivers, KY
Go somewhere else, customer service was terrible!!!! We rented a pontoon from GTB for the day. Check in process was good and... staff was initially friendly and got us out on the water no problem. Lake Kentucky was great, very beautiful and we spent a goodamount of time near the quarry area. We rented a tube but it was basically flat by the end of the day. Boat engine did not runright and was sucking gas. We had to cut our day short and head back towards the marina. Rental manager lady was extremely rudeand inappropriate. She tried blaming us and said they were going to charge us a bunch of money. She made a lot of threats andkept referencing the contract that allows them to charge a bunch of fees to the card if they wanted to. Read more
Pontoon boats are nice, staff is friendly and helpful, location is easy to find. Will definitely come back.
Had a great time celebrating a birthday. Very friendly staff. When we arrived we were told that they had upgraded us but the... bigger boat lacked any kind of music/sound system so we were mostly without music. Overall it was a great time, will definitelyreturn. Read more
Great place live the atmosphere here. Pools close at 545 in evening, thats kinda early! My unit 594 is beautiful home all the... empties needed for a family. Only bad thing was building of a new unit next to us and construction noise ALL day and into nightup to 10pm 2 nights was bad. Read more
Everyone was very nice and helpful. We had a special situation and they were great to work with us and adjust picking up and... dropping off the boat we rented (which was nicer than others we've rented elsewhere). We will definitely rent from them again. Read more
We rented a boat on a Thursday with some friends and ourselves. All 3 staff members we conversed with were lovely. We rented a... tube but went to use it and found a tear. We were worried about having to pay for it because we couldn?t prove it was damagedprior to our use but we called, went back, got a replacement and they took the tube price off altogether because we had to comeback to get it. Awesome customer service. We look forward to renting from them again. If they offer deals for multiple rentalsthru the summer or for locals we would love to do it more often. Read more
Staff was nice for the most part. We had so many problems with our boat we called it the SS Turd!! Main issues were the main... canopy on top deck was missing and the speakers on the whole left side throughout the boat did not work. Also not all outletsworked, the mirror in the main room made several people sick from optical illusions and could be dangerous for the captain Read more
Beautiful scenes and very nice staff drystack was so helpful and respectful highly recommend this resort and marina