Reviews for Starbucks in Grosse Pointe, MI
Not sure how this Starbucks is open. Consistently have issues with drinks orders and they constantly turn off mobile order... despite not being busy. Read more
I enjoy this Starbucks and think the food is good, but they never follow the dates they set ahead. They close before they are... supposed to, and are sometimes open after they are supposed to close. Recently I visited this store, after renovations weresupposed to be done. The sign and the statement they put up said they would reopen on the 18th, and it was still closed withtools scattered after renovation. It seems that they had finished already, but didn?t care to clean up and finish by the time ofme writing this article, the 23rd. They are still closed after 5 days of finishing Reno. I have also gotten my order wrongmultiple times, once ordering a mocha crème frappechino and instead receiving a green tea frappechino, which wasn?t even on themenus. If there was somewhere else nearby I could bike to for coffee, I would not go here. Read more
Store was laid back in the middle of the afternoon but everyone working was super friendly and super fast turning out drinks. I... love this location. Read more
Came to visit this location about 2 weeks ago, 20 minutes out of my way because they close at 8pm. Arrived at 6:30pm and the... doors were locked although employees were inside. Called, after ~10 rings an employee answered to inform me they were closed?due to weather?. The weather was fine; No business should close an hour and a half early with so many employees on their clock.Contacted corporate and your store manager has not contacted me since. Ironically, I am a manager at your neighboring location,and I would have never treated my customers this way. Your current staff/management need since assistance in their ideas ofclosing a store early, handling an unhappy customer and getting back in a timely fashion. Read more
It is September, the beginning of major advertising for pumpkin spice in all Starbucks locations. The store has at least 5 signs... up for it. After waiting 10 minutes in line I ordered a pumpkin spice cold brew coffee and the employee behind the registerdidn?t even look up from her cell phone when she told me they were out. I asked which pumpkin beverages they did have in stockand again, without even looking at me she said ?none.? I ordered a cold brew and asked if it had cream in it. I don't usuallyorder regular cold brew drinks so I wasn't sure if it came that way. The employee got irritated and asked, ?oh so you wantcream?? I guess the answer is that it doesn't normally come with cream? Who knows?? I said I did want it with cream. Then Iwasn't certain if the cream would be sweet or not. I hesitated to ask because the employee seemed irritated with me but I wantedto be sure so I asked her anyways. Still, without looking at me, she tapped a bunch of buttons on her screen all hard and fastlike she was angry that she had to change something about the order and just blurted out the cost of the drink (which was over$5.00 by the way). I wanted to cancel it and walk out but I figured at that point I had spent so much time in the store I may aswell proceed. There were 5 people ahead of me waiting for their drinks, 2 of which had drinks made that were apparently not asthey ordered them. The employee behind the register came over to meet one of the customers and cut her off while she wasexplaining what she ordered so it could be corrected and said ?I?ll just make it- I know how.? It was uncomfortable. Meanwhile Ihad time to look around and realized how filthy the dining and purchase area was. Then when my drink came up it had coffee ontop of the lid, which isn't a big deal but just felt sloppy and added insult to injury. So I spent 20 minutes in this store andspent $5 to feel regret! Not only will I not be returning to this location I will not be returning to Read more
The Mack Avenue store is always closed so this location gets slammed frequently. Saturday morning, I placed my order through the... app on my way there at 9:32 AM. Pickup time said 9:44 AM. I got my coffee at 10:25 AM after waiting in an extremely crowdedstore for 45 minutes. It was literally shoulder to shoulder in there. Boxes were stacked up on the floor so there was reallynowhere to stand. I am disabled and use crutches. There was no safe place for me to wait without being in someone's way.Embarrassing... The people here are not friendly or helpful at all and constantly short me on whipped cream. I pay an additional.50 for extra whipped cream and it is usually melted into my coffee before I even take a sip. Truly, if there were anotherlocation near me, I would never go here again. They only had 2 people working on a holiday weekend, which I do not understandwhen the other location is closed. Just really poor management here Read more
They most often have the items I like and the staff are polite. The place is clean and customers observe covid19 protocols.... Though the place was not so busy today, some of my orders were not ready at the given timey and I had to repeat the order beforeshe had it ready. Most often, everything seems fine Read more
I ordered a venti iced shaken espresso with an extra shot (a drink I have been getting for years) and for a drink with 4 shots... of espresso, it is typically a lot darker than the drink I got. When I spoke with the barista, they told me to throw it away andthey won't make me another one. I was a little confused so when I asked them to repeat what they said, the barista told me againhe won't make me another one so I took this one shot drink and left. Read more