Reviews for McDonald's in Groves, TX
Good food, Good ambience, really appreciate the " new bundle" for $6 and $8. Really enjoyed giving away "Halloween coupons" for... "Trick or Treat"!!! Read more
Update 10/04/20222 I notified at the drive through of my order number after checking in through the McDonalds mobile... application. I was promptly notified by a younger female associate through the drive through that they wouldn't be able tofulfill my order because they only had chicken nuggets available and fries. I then asked for a refund and she denied me a refundand said I would have to do it myself online and that she couldn't refund me (which I know is false because I've been creditedbefore by a cashier so she lied to me) after I changed locations I drove to the nearest McDonald's (13 minute highway drive) asI am arriving to the new location I call 4500 twin city store to file a complaint. The manager answered her name started with aR but I wasn't able to catch the full name. She notified me that the buns were frozen and had to be thawed and when I asked whyI was essentially lied to by the crew member she said "I'm not sure they were doing their own thing" essentially admitting to methat the crew members essentially lied in order to not fulfill my order and make it easier on herself. She (lying team member atthe drive through) costed me valuable time/money since I waited at the drive through, drove to another McDonald's and had toreturn to the original McDonalds and walk into the lobby and wait as well as the gas I spent driving around for nearly 25minutes back and forth between the 2 locations. The crew member lied to me costing me time and money. Read more
To get the best sweet tea, you have to go between 8am & 1pm (the shift that actually takes the job seriously) anything after... that, the tea always taste like flavored water. They don?t hand make tea anymore, it?s a whole machine that makes it. I don?tunderstand how you can mess that up Read more
I have been coming here for years to get some quick food but these past three times I have gone they have messed up my order... bad. I don't normally do reviews but I've had enough. I'll be sticking to Chick-fil-A from now on. This is obsurd. They can'teven this was just now July 6th, 2022, at 5:45pm so whoever runs the place you know who's working at that time. Read more
Clean location and safe surroundings. However I have to give A 3-Star rating because the CUSTOMER SERVICE really has some work... to do. Also, on my last visit, waiting on my order was ridiculous. Of course I pulled up to the "waiting spot " and STILL had toget out of my vehicle to go inside. Customer service is KEY when people want to patronize your establishment. Read more
Me and girlfriend went into this mcdonalds about 3pm. I ordered using the app a medium caramel frappe, I had 4000 points. About... 10 minutes later I hear them announce that the frappe machine was down and I could not get my drink, I saw a customer near thefront counter that had a iced coffee drink. I was not given a refund just a signed receipt for a frappe later on, and a policeofficer had to give that to me. The restaurant staff did not come to me personally. Me and my girlfriend are avid eaters ofmcdonalds. Don't worry I will get my food from another location where my hard earned money is valued and the employees are morethan happy for your service. I sure hope they don't treat other customers this way. Read more
Clean restrooms and interior, but ordered a burger with no ketchup, mustard or onions, which was shown on receipt correctly but... still added ketchup. So they brought a replacement burger which AGAIN had ketchup, but this time also the mustard and onions. SoI went and requested my money back. Also the cashier putting together the order made my coffee but let it sit on the counter toget cold while waiting on the rest of the order to get ready. Seems like they really need more training here. Read more
There is nothing worse than still french fries that is what I always get from them. And please do not order the chicken nuggets... because they have been sitting under a life of hours and they will serve that to you. They need to have common sense that ifsomething's been sitting under a life for hours do not serve it to the customers make some more people. Read more