Reviews for Dunkin' in Gurnee, IL
Drive thru service is really slow.... takes forever to get your order...
I don?t usually write reviews, but they deserve one and maybe it would help the next person. I placed an large order for my... staff through the app. When I went to pick the order up I was told that they didn?t have enough donuts to fulfill my order andthat I would have to call CS for a refund (I clearly see they did, but whatever). I said that?s fine instead of the two dozensjust give me one and some munchkins. The lady got so mad and rude, she was just throwing random donuts in the box and started toget nasty with another customer that was just asking for a stirrer cause there was none out. I canceled the order and wentsomewhere else. Never again! Read more
The Customer Service and coffee at this establishment is horrible. They are so rude and it shows that management or the owner... doesn?t care at all! Read more
So instead of putting a QR code on the receipt they make you show them the app first before you buy anything which is absolutely... ridiculous! And once you buy it there's no way for them to fix it. I mean it is only 2022 ???? I guess we wonder why Starbucksis ahead of the game ???? Read more
I've gotten the snack wraps a few times and unfortunately the past two times it literally looks like someone smashed them with... their hand and it's disgusting and not good quality. Read more
Very disappointed in customer service..ordered hummus toast. Thought it came with tomatoes as that is what is shown on the... pictures in drive thru. You would think If it didn't automatically come with it Like it as shown on the pictureThe workers wouldask you if you wanted tomatoes on it. They also haven't learned the appropriate response when someone says thank you. Read more
Ordered half dozen donuts and was then asked if I wanted all the same or a mix. I replied with mix, I was told to pull around... and was handed a box of random donuts. I asked what donuts were in there and got an attitude. I have been going to DD for 20years and never have they just given you what they want and they give you an attitude. The coffee was awful too! This locationis terrible! Never stopping here again.Actually completely done with DD and will find local family owned places. Read more
I found no problem with the place at first but the guy making the drinks is clearing his throat over the drinks that he is... making. I asked for another drink and got some attitude. He clearly has a mask on but not over his mouth. It was completelydisgusting. He got attitude and still went over my cup of coffee after I asked him not to be next to it. I didn't drink it. Becareful with your drinks people. COVID, the Flu and so many other things are out there. Look for who prepares your stuff. Read more