Reviews for McDonald's in Gurnee, IL
Absolutely worst customer service experience I've received from a McDonalds. My husband and I both worked fast food and we... understand how chaotic it gets but we dealt with more than 1 rude employee to include a manager. One of our sandwiches was wrongand the front counter person wanted to debate with me over the fact that there was no bacon on the bacon quarter pounder.Ridiculous. Read more
Reheated old fries, Fanta tasted like mineral water was mixed in and burger dry. Was craving it for a while finally decided to... stop by and just over disappointed should have gotten a refund. Read more
Horrible service at drive thru using app code. Discount wasn't applied and the employee AND manager both shrugged shoulders and... actually said not their problem. It was like watching a training video on what definitely NOT to do. Read more
This is a nice McDonald's and I'll give 4 stars because I do not want to hurt the rating over one rude employee, but the young... man handing out the orders at the drive-thru window on July 8 around 9 pm was very rude. If you he does not like his job enoughto be courteous, then he should get another job. I am tired of this attitude most places I go. I almost never do negativereviews, but I would want to know about this if I were running this place. Read more
Clean, big, GREAT play area. Love the big windows . Helpful staff. One of the better McDonald's I've been to in a while.
Parents BEWARE, this location up charges you for making healthier choices regarding your kids meal drink. No other location has... done this, the McDonalds website says apple juice is one of the included options. However, this location will charge you extrafor picking an apple juice. Their reasoning? Soda is only $1 and apple juice is $1.49 so they have to charge extra. Apparentlythe only drink option without an up charge is soda. Thankfully we will never be going to this location again. Read more
pklhis McDonald's has a nice big Oakland for kids. One star of because they're usually pretty lax in enforcing the rules in the... playland. Food is good and the employees are courteous.Today a couple of 16 year old boys were playing in the playland one withhis shirt off and one barefoot. The manager came in and scolded them until they left. It was very refreshing. For healthy food,they have a couple if good salads, but the rest is junk. I come here with my 5 year old about twice a month. Dec. 2017 update:They've remodeled they place! New Play Place, and only two human cashiers now. They've added a computer cashier, which we canuse when paying with a card. The new Play Place is awesome, I'm told by my 5 year old. See pix. (Gray is new) I'm leaving thereview at 4 stars, because I don't trust their food. The salads seem safe; they even use Newman's Own dressings. Is like to seemore whole and natural food options, even if it's more expensive. Read more
I cannot say too much bad things of McDonald's since it the same fashion food they have over decades. What I can say of this... location is that they have gad different interior design sign. The kiosk are there in case no cashiers are attendant during busyhours. The issue though comes that if you do order through the kiosk then ask to grab a number for your order for the employeeto bring it to you. They don't. You still have to get up to pick up your order. There really isn't a point to that. Other thanthat nothing bad overall of the location. It is just a quick grab and bite Read more