Reviews for El Pollo Loco in Hacienda Heights, CA
I now see that other customers have had issues with service and the way manager handled it. Sorry, our family will no longer... being doing business with location. Read more
My order had some very good chicken crispy skin, moist and delicious. My only issue with this place is that they didn't have... more Mexican drinks on the fountain machine. Very minor complaint at that Read more
The price was slightly higher than usual and she gave me my food without a spoon so how can I eat my rice and beans lol
Went today, Monday. Not busy. But slow service & cashier had an attitude. Got home & my takeout order was wrong. Time to find... another place. P.S. cashier kept my receipt so when I called I didn't have my order # to reference. Keep receipts! Read more
This location had terrible customer service. Tried to charge us for something that other locations do charge. This use to be a... great location but management changed. Read more
I found no welcome here from all of the people that were on the other side were employees here I did make a complaint and a... request that they need to fix the table and I did this for the next customer that would sit on the table and realize that theirtable their food and their time just fell on the ground and if it was somebody older that wasn't so bendable and flexible whatif there was an elderly or handicapped person that was by themselves that had a spill the money and the time on the line andwith customer service that doesn't want to listen to you and pay attention to in regards to put up a sign if the table doesn'twork I can move it aside why put it broken table for somebody to eat on it doesn't make any sense I felt very poorly at a fivestars rating I'm giving a one but truely I believe in ???? chances so I will take this as a learning experience and know that ifI come back a month from now it won't be my money to come back for this service again. Thank u . Read more
This is the worst product, chicken is over cooked, i am reminded again why i dont like Pollo Loco anymore. Pollo Loco cashier... needs to take a customer service class. She talked to me like i was bothering her. Waste of my money and time. I regret eatinghere because when i leave popeyes or KFC i leave happy. Here, I left dissatisfied. Read more
Great food, but left out important condiments