Reviews for Carvel in Hackensack, NJ
So I ordered a cake in person yesterday. The woman who was helping me was beyond nice and went out of her way to help me. She... told me that since she would be hand drawing the image on the cake, she did not need to charge me for a picture. So I paid thenand was texted a receipt for proof of purchase when I picked up the cake. Today I went to pick up the cake and was being helpedby a man who?s name was ?Mohamed?. He was extremely rude and unhelpful. He argued with me about the fact that I wasn?t chargedfor the image, when I had nothing to do with that aspect. Finally he basically threw the cake at me and walked away. At thatpoint I yelled out that I wanted to get a small ice cream also. When I told him what I wanted (kids cup, half cookies and creamand half mint) he pointed to a sign and said ?can?t you read this?? in a rude tone. I explained nicely and calmly that Ive hadthis exact combination before and that I was under the impression that the sign didn?t really matter. He continued to be rudeand dismissive until eventually I walked out. Read more
Five stars for cleanliness and 1 for customer service. This is the ONLY location I?ve ever been to and the soft serve serving... was way different than the advertised photos when making a purchase. When I received my order all orders were poorly made. Theheavy set guy with glasses was indifferent to my concerns even while his co workers were more considerate to who they wereserving. Passing on any further visits to this place. Read more
I normally never leave bad ratings. I do not like to do this because 1 poor rating can really hurt the reviews for this... business. I?ve been in this shop a total of 3 times since moving to the apartments close by to this shop. Warning?? if youcome here? taste your food on the spot and make sure it?s correct. They will not correct it for you once you leave. There is onegirl who works there and is the sweetest person. She was only there my first time entering this shop. The man I am about towrite about is who you need to me aware of. The gentleman is very short with customers and not so kind. My 3rd time enteringthis shop was to have the shop correct an order. It seems trivial, and I probably wouldn?t have brought my ?Carvelanche?(basically a blizzard treat) back I?d I lived further away?. But since I?m walking distance why not. I purchased a Heath sundaeand a Carvelanche last night. The Carvelanche was supposed to be Reese?s cup with marshmallow, peanut butter swirl and chocolatesauce with crunchies. I received Heath with caramel swirl. I got home threw it in the freezer and ate it around 9 pm. It wasgross. I put it back in the freezer knowing the store was closed. I went back just 20min ago to talk to the store employee. Hehad such an attitude. He remembered me from last night and I brought back the full Carvelanche. He said there was nothing hecould do and I could buy a new one, I made the mistake and told him 2 Heath. I would never do that. He finally (after meexplaining that I lived in the apartment next door and I came back so he could fix it) took my ice cream chucked it into thetrash and made a new one. His body language and verbal language was rude. He was kind of rude last night? but I just assumed along day and he was tired. I will never come back here. Read more
It was a delicious birthday ice cream cake. We choose the Oreo cake. Thank you
Decent ice cream, slowish service. The store is inaccessible - the door isn't automatic, there's very limited space to maneuver
Looks like there has been staff turn over or perhaps new ownership. The register is plastered with multiple signs - no $100... accepted, no gift cards accepted, no outside food. Staff seems somewhat dry. Not the most inviting location but the Carvelproducts are always excellent. Read more
I never really put reviews but i had to this time. Whoever worked at feb 19, 5:30 pm (a male) charged me wrong and i could... obviously tell after i got my drink. Charged me for a chillatta when i got iced coffee. Im not going to fight over few bucks butit is very unprofessional. He did not even give me a receipt to hide it until i asked for it before I left. Nice try though Read more
Carvel is simply a great ice cream second to none in soft serve along their ice cream birthday cakes..