Reviews for Red Robin Gourmet Burgers and Brews in Hagerstown, MD

My kids were crazy and the staff there were super understanding and helpful. They were so kind and gave great service. The food... was also really good. I had the southwest salad and the chicken on it was so tender, juicy and flavorful. My husband had apretzel burger and loved it! Read more

Took my family here for dinner and it was a great experience. Great food and great service. Love the bottomless fries also. Kids... enjoyed their food too. Waitress was friendly and quick to help us. Visit this store if you're in the area Read more

We have been to this Red Robin location many times and have never had a bad experience. It is consistently good and to me that... is a big deal when it comes to restaurants. Today this visit for a late lunch was no exception. The food and the service wereexcellent. Our server was Keisha and she did a wonderful job. This is definitely one of our go to Red Robin locations. Read more

I enjoy and look forward to my trips to the local Hagerstown Red Robin! The burgers are very good. Over time I've had nearly... all of the base menu of burgers. I really like the rotation of specialty burgers they come up with as well. My burgers arealways very juicy, come out fresh, and are full of flavor. My personal favorite here is the Banzai Burger. The sweetness of thepineapple and teriyaki sauce coupled with the savoriness of the burger really hits the spot and gets thise taste buds dancing.You can't go wrong with bottomless fries on the side either. Read more

Hostess was nice. I was seated right away. My gourmet burger was decent but not pink enough in the center. Sweet potato fries... were good with a nice crispy outside. I wanted a milkshake but they were out of ice cream. Should have been the first thing theytold me when I walked through the door. Read more

Service was fast and very friendly. Food was good

Red Robin is a well-established elevated burger chain that also sells quite a few other meal items if burgers aren't your thing.... I'd say that one goes to Red Robin if one expects consistent food and consistent service. Just a given. So how would a Red Robincompletely ruin what otherwise should be a decent dining experience? Bullets follow. - despite many open tables visible fromthe lobby area, my group of 5 was waiting in the lobby area for at least half an hour - after asking if we could sit in the bararea by putting some tables together, which the staff were fine with, we received menus and... nothing else. No one ever came toour table as we sat there. - One of my colleagues walked to the bartender and asked who was the wait staff for our tables/areas.He was informed that she (the bartender was) but seemed disengaged. - we ended up waiting another 15 minutes after my colleaguetalked to the bartender for anyone to come take our order, but when no one came still, we ended up leaving. Read more

Not terrible. The burgers are fine, the shakes are good, and the bottomless apps are good for the price. The service is great!... Attentive and effective. Unfortunately the food itself is only barely "good enough" when staring down the sizable bill. Theburger patties themselves are unseasoned and the toppings don't make up for that absence. the menu variety is also lacking. Read more