Reviews for Mezza Lebanese Kitchen in Halifax, NS
Food quality is fine but portions have either taken a nose dive with no warning or indication on their menu (even old pictures... with what the dishes should look like are now misrepresented) or they have severely shorted my last two orders. Either way,regular spot is a pass for me with no recommendation Read more
Had a pathetic experience here. I placed a pick up order for a shawarma plate with half fries and half lentil rice, but the... representative did not inform that they were out of lentil rice and added just fries. Upon confronting the discrepancy the staffdid not even Had the courtesy to apologize for the mistake rather mentioned they cannot help with anything. I would rate muchlower for their customer service Read more
Mezza new no cheese poutine. Dear owners, the photo is not fair as I ate the five grains of cheese that was on it before. as... unfair as being served that no cheese surprise. I mentioned the lack of cheese to your employees when I was served, they told meit was the weighted amount of cheese prescribed by management. You want me to contact you as you mention above, why? Read more
Generally I love Mezza but on this latest visit the poutine was way too salty and they mixed lettuce in with the shawarma... chicken in the family pack which ruins it and removes all possibility of left overs. Update* Emailed back and forth with Adamfrom Mezza. He advised me that the lettuce is intentional for "presentation". I think it's terrible to have lettuce mixed in.Trying to heat lettuce and chicken later makes a soggy gross mess. His suggestion was to request they don't add the "lettucebed". Read more
If I could give zero stars Ito thus location I would. Customer service is nowhere to be found, if I was the head office I would... look into this location and how they listen to customers questions and respond while clearly not listening to the question.Ended up getting a refund and going elsewhere. Read more
The last few times I?ve been to this mezza, I?ve been disappointed. I got a shawarma bowl and the whole thing was just lettuce,... there was barely any chicken in it at all. Legit just paid $12 for ice burg lettuce. The last visit I got a donair and it wassuper dry. And the time before that I got a poutine, with barely any gravy. I have to start asking for extra sauce. :/ I?m sad.It used to be so good. Read more
I was new to this kind of cuisine and hadn't tried a lot of what I ordered, but it all looked and tasted delicious! I think my... favorite thing was the garlic sauce; it went great with the meat and rice I ordered. The staff were very friendly as well.Overall a great experience and I will definitely be coming back! Read more
I have ordered veggie lebanese platter online. After picking up the order, I came home and noticed lentil and rice are very... soggy and runny which wasn't the case in the past. Since I live nearby, I went back to the store and asked employees about thefood quality and they responded this is how it should look like. I asked for the replacement and they asked me to pay 17$ againwhich I never expected in service industry. In summary, I would say that the customer service is very poor and staff don't haveany skills to apologize with the customer or talk to the customer. Very unprofessional behavior. Employee named Sunny was takingthe lead and explaining me that he is working in Mezza for the last 12 years and lentil and rice were always the same which kindof surprises me. Date of the order 8 DEC around 4:30 p.m. Suggestions: Please train your staff on how to treat a customer andnot behave like they own the whole Mezza franchise. Read more