I usually order from here but I will not anymore. I had placed an order online and had an issue. I then called the place and the lady had an horrible attitude. Not only did she have an attitude before I can get my words out she hung up on me. I called back and asked her did she hang up on me she said yes. I always order from here but I won't anymore. They just lost a customer they don't deserve the one star.
They dont take card so you have to order online they charge extra online fees and they got the whole online menu backwards I thought i was ordering chicken wings and fried rice and it ends up being chicken mixed vegetables and i was allergic to some of the vegetables they had in it and i asked if i can get chicken wings instead the food was still closed not touched and they said no i been gone a hour and i was only gone 5 minutes i literally work down from there like 1 minute away
On 3/31/22, I had the worst experience trying to order from China Chef, the women answering the phone this evening was extremely DISRESPECTFUL and RUDE I wanted to pick up a meal on the way home- she? asked me cash or card, I said card, she said you pay online. I told the women I was close by can I place my order and pay when I get there, she said, ?You pay online! THIS IS NOT A CORNER STORE, you pay online. I said, ?excuse me!? AND SHE REPEATED THIS IS NOT CORNER STORE! I said this is the rudest response, and the women proceeded to hang up on me! The food is actually pretty good! But the service is a Horrendous Nightmare! Good luck!
Best Chinese in hamden. Very popular and busy but the woman taking orders is amazing juggling phones and orders.
As far as customer service, food quality, and temperature China chef is the best around. Also they?re consistently good.
I've been ordering from here since I moved here never had a problem until this evening as my rice is still hard and my soda is outdated by a month exactly. Lost me as a customer today!!
Very rude a Disgusting customer service from the women taking the order. She not only throw my food at me. But refuse to give me sauce on my food that was clearly dry. You need a better person taking orders. Because she is rude and nasty even over the phone. When the man takes the order o have no issues. But she needs training in proper customer service. I wouldn't want to eat from a place who don't care about customer service. Plus when I asked for my money back she became even ruder trying kick me out. I will never go there.
Total lack of proper phone etiquette and just etiquette in general. I called to place an order for pick up and the lady on the phone promptly directed me to their website despite me having to order just one item. Maybe she?s not good at taking orders and messes them up over the phone? I was put off by that but placed an order on the website but the website didn?t have any form field for me to enter my credit card details. So I called China Chef lady again so I could give her my credit card details and she yelled at me telling me she could not take my card and that I placed the order on the wrong website, since there are two China chef locations. The people at other Asian restaurants have been so nice and courteous despite not being fluent in English, and they?re food is way better than China Chef?s food. Take your money elsewhere for courteous service.
The primary goal at China Chef, is to serve you high-quality and scrumptious chinese food. Our seafood, created by passionate chefs daily are sure to please. Experience the friendly atmosphere and join us in Hamden to find out what all the buzz is about, or call (203) 288-6666!
Di Matteo's Pizza & Restaurant - italian (0.15 mi)
Thai Spice Restaurant - thai (0.17 mi)
Sakura Garden - japanese (0.3 mi)
Acropolis Diner - american (0.33 mi)
Ibiza Restaurant Hamden - spanish (0.4 mi)