Reviews for Papa Johns Pizza in Hannibal, MO

I arrived, placed my order and was told that it would be around 10 minutes. After waiting 20 minutes, I believe that the... manager showed up, and she ended up being the person to make my pizza. During my patience to wait for my order, other customerswould come in to the store to pay and pick up their orders. The woman, (manager), would great the customers, handle their billsand change, give them their food and continue to pull pizza doe with bare hands, without even the thought of washing her handsbefore touching food products!!!! I should have told her to refund my money and keep your... I believe that I'll contact theHannibal Health Department and inform them on this business practice! Never buy their food!!! Read more

Great food but ordered a pizza and was told 30-40 mins and it took over a hour for it to show up. Kids were asleep by the time... is finally showed up. Read more

I ordered delivery everything was cool till I realized no ranch no spicy peper no Parma cheese n plus the Phillies sandwich ... didn't have Phillies stake well it did but like a t spoon of it lacking bro I swear an I calld n they never answerd n I left agood tip for the delivery girl so I feel I got short handed Read more

Visited this location Saturday and purchased food for a movie date night and was helped by Claire. Food was prepared fresh and... was delicious. Crew working seemed happy and that with great food made my experience enjoyable. Hope to enjoy again soon! Read more

Ordered pizza and cinnamon pull aparts. The delivery driver was very nice. When we opened the pull aparts some of it was... missing. After I called the store and talked to the manager on duty she was willing to send a new one out to us, which Ideclined because I didn't want to make the nice driver do that, she started off with a defensive statement of explanationinstead of a proper customer oriented response. The only sorry I got was almost an after thought as she hung up. I asked for arefund but she stated that the "system would not allow them to do that.". After 16 years in customer service it's just tragic tosee how bad the art of providing customer satisfaction has fallen. Read more

Pizza was "OK", but the delivery was fast and the driver Jason did a good job and was courteous.

Absolutely the WORST Papa John's location I have ever ordered from!! Ordered at 5:38 pm this evening, and according to the... tracker they haven't even started making the darn pizza!! The last time my Wife, and I, were in Hannibal we ordered from thislocation, and why I forgot that the same exact thing happened is beyond me. I don't know who the manager of this location is,or for that matter who the owner is, but they should all be fired!! Attempted to call to check on my order, and literallyNOBODY, will answer the phone! Was on hold for probably 20 minutes, and nobody will answer at all so how can I even tell themto cancel the order, or even speak to a manager!! Read more

My pizza was cold when I received my order and I was quoted 30-40 mins for delivery and it took 1 1/2 hrs. I understand being... busy and being short staffed but this isn?t the first time it has happened. I thought last time maybe they was super busy andthat was why. So I called to see if pick up would be faster after about 45-50 minutes and instead I got sit on the counter andnobody talking but I could hear them in the background talking. Read more