Reviews for Waffle House in Hapeville, GA
This is thee MOST GHETTO WAFFLE HOUSE I've experienced!!!! The people are so rude, unprofessional, and... inconsiderate...especially Anthony!!! Nothing about Anthony gives customer service or the female manager. I had to GOOGLEcorporate's phone number to complain and about my refund, because their ignorant A$$es wouldn't provide the number. What is thepoint of offering online ordering if they're not even going to make the order????? Instead they stick the online receipt on therail behind counter and make all the walk-in orders. Even when they realized my online order (ONE ALL STAR MEAL), that wasordered THIRTY MINUTES prior, hadn't even been started yet... Anthony told them to wait before they start my order and make anorder he had JUST TAKEN for dine in. I had a HORRIBLE service experience Friday on my lunch break, but the food was good so Iwent back. I waited for SEVERAL minutes before even being acknowledged standing at the counter in front of the register. I waslate returning to work because I wasted so much time in this place. I figured I'd give them another chance today and this timeorder online. Was I wrooooooooong!!!!! Never again!! The management I've seen between Friday and today definitely need someproper training!! When they're WRONG there's no accountability or apology...instead they HOLLER "HAVE A GREAT DAY!!" in the mostridiculous tone. Anthony did it today and a different lady Friday did the same thing...is that in training?? There's more to besaid, but I'll save that for corporate. Where I come from, I know the hood spots be the best spots...food wise, but I don'tspend my money with horrible service. After reading other reviews it's clear it's the CUSTOMER SERVICE!!!!! This establishmentneeds to revamp. The food was good my first visit and that's the ONLY reason I went back. Read more
I was here in March of 2019 and am finally getting around to reviewing it. I don't know how it's been the last few years, but... when I went to this place the service was outstanding, the food was awesome, and the 12 am entertainment led by a couple ofcustomers capped it all off. Clean, fast, and cheap loved it. Wish I could give 6 stars. Read more
My family and I decided to eat waffle house for brunch today. I ordered food online, paid as well. When we arrived at the... establishment, it was packed with tables with patrons who were waiting for their food and people who had not received service,also with angry people who had ordered online and had not received their orders. I had waited in over a hour for my food. Theestablishment was dirty, dishes all over the place, dirty used rags, customer service that was provided could have been better.People who came in and ordered after me got their food before me which was totally unacceptable. I had my children in the carincluding a baby. Last month ago when I wanted to dine in with a friend, the employees told us that they didn't have a cook.They we're only taking to go orders and we had to do that in order to get food that evening. This specific location usred to bemy family's go to for all times of course before Covid. During Covid , I understand that certain things have changed but aftertime has gone by now especially a year or two its completely unacceptable. My complains can really go forward than this, howeverI have tried to very patient with this business but honestly its disturbing and needs some serious changing. Why can?t I dine inor just shop in my own community. I shouldn?t have to feel like i have to travel out of my range for good business when itsplenty of the same establishments around my areas. I would love my refund back because my food wasn?t good Read more
Omg! Everything good about this location and the food! Employes were extremely nice, and attentive, and hospitable. The food... took me back to my youth when my grandmother would cook a big breakfast for all of us. Prices were way less than what I pay inMiami. My check for two persons with drinks was under $25, in Miami I would've been close to $40. Absolutely awesome! Read more
HORRIBLE HORRIBLE HORRIBLE!!!!! I literally sat and waited for 10 minutes for someone to come to my table. There was NO ONE... there to make me wait so long!! The server Ebony was on her phone, talking, just standing around while I literally stared at herto come serve us. No one else helped. This place is covered with flies and nets everywhere, it's SO NASTY! Food was cold, itjust isn't the same. I will NEVER come back here Read more
WORST!!!!!!!!! Terrible customer service They close off seating aftet a certain time but I guess they have a VIP section after... waiting 30 mins for food she yells what did u have annoyedd! Blonde hair rude lady also yelled make sure u get me in it if urgonna take pics boo! What a fiascal Read more
I arrived tried to open the door the young lady let me know that they didn?t open up until 6:00 am. I was okay because I had... just got off . When I tell you the young lady was very professional. She walked to my car and let me know that they was open. Iget in she greeted me and asked me what did I want to order. I hadn?t been there in a min so the menu has changed a lot. Shethen asks if I see what I want I tell her no. Well I told her I wanted the chicken breast breakfast. But I didn?t see it on themenu so she helped me with getting what I wanted. Read more
Omg what a great team... only 2 wafflehouse employees were working. I couldn't believe how efficient and quick the waitress... was... Sugar was the super woman for sure... hot fresh food. Be ready to always wait a while at waffle house in Georgia frfr.... thank you SUGAr your cook and you are exceptional. Mmmm still taste the greatness... #sswirlapproved #willbeback Read more