Reviews for Starbucks in Hartford, CT
Rude barista!!. I went to this location to avoid other not desirable location. When I arrived (11:30am)older barista kept me... waiting for 3mins while she cleaned. I placed my order which she rushed,Grande caramel macchiato w/oatmilk honey&raw sugar.Itried to tell her &she ignored me. Pass my order to another barista I didn't see how much it was,it was loud&she mumbled. I get1/2way to place check my receipt, I'm CHARGED for 2 Grande caramel macchiato Coffee. $2 for a splash of almond milk. I rushedback get there after 12noon. I tell her the problem&she's giving me an attitude for the inconveniences she caused me!. I'mtrying to stay calm while she's being RUDE &other barista is laughing away. Older barista walks away w/out a word&the girl tellsme she's going to speak to the Hotel manager. 4mins later,she tells me the Marriott Hotel manager cant do anything to come backtomorrow. WHAT??!.I'm fuming&upset how I'm being treated. I tell her I'm not coming back next day, I brought my Coffee today&youpurposely charged me 2 Grande Coffee on my Starbucks app. She starts complaining how she doesn't want to be there&was there allmorning.I dont care about her 5 hr shift& gets off at 12noon,NOT my problem. I'm continuing to be patient while she seems to becarrying on like she wants to physically fight. Her attitude was Unprofessional,RUDE &ghetto!.. She goes on she can't doanything because manager left her there&if she does refund me,she can only do one. I was not expecting a refund for the 2charges. Yet,I did NOT receive NO apology!.She proceeds to carry on, finally finished transaction& sarcastically say have a niceday because I've been here all day,its nice&hot outside..Slams register, starts bad mouthing about me as I'm leaving.. I arrivedmy place at 12:45pm w/a cold 1/2 cup of Caramel macchiato Coffee.. I will NEVER go to downtown Hartford Marriott Starbucks againespecially if I plan another visit to the hotel !!.. Read more
Staff was extremely rude. Woman at the cash register acted like me having a gift card was the end of the world for her. After,... while waiting for my order, I saw one guy try picking up his order and something that he'd paid for was forgotten. The baristahanding out orders snapped that she wouldn't do anything about it and he'd have to get back in line if he wanted her to helphim. The line was through the lobby and wrapping around the side into the hotel hallway, and then down that whole hallway. Theguy took one look at it and just sadly walked away without his item. I felt so bad for him. I felt really lucky when my ordercame out with everything I'd paid for Read more
It took us a minute to find, but it was totally worth that minute. The lady behind the counter was so helpful and nice. The... coffee me and my friend got was delicious. I also got some baby carrots, and they were so fresh and made an awesome snack.Overall, this is the best Starbucks I've ever been to, and I seriously recommend it. Read more
Fast. Clean. Friendly. Everything that you have come to expect from this franchise is upheld at this hotel location. Since it... is located in the hotel lobby you'll have plenty of room to lounge after your order. Lots of large tables, cushioned seats andpower outlets. Read more
Located inside the Connecticut Convention Center, this Starbucks has about the quickest options to get a good beverage and a... snack inside the convention center. Since outside food and drinks are prohibited from the center, Starbucks is in a great areafor your convenience, inside the hallway between the Marriott, and the convention center/parking garage entrance. Due to itslocation it is pretty busy, but the line moves fairly quickly. Read more
I accidentally placed an order at the wrong Starbucks and was told there was nothing they could do for me other than cancel it.... They said they couldn?t refund my card either. I explained I couldn?t get there because I was walking and had an 18 month oldwith me. Still nothing. I came into the Marriott Starbucks location and there were 4 wonderful girls working behind the counter.I explained the story to them and NOT only did they give me my entire $10 order, no charge, they also gave my 18 month old afree cake pop. They were absolutely amazing and so sweet to me about the situation. Such good hospitality, thank you! Read more
Lots of sofas and comfortable places to sit at in this Starbucks location. This one is the only one I've been to that has a home... like feel to it. There are plenty of spots to charge your laptops and phones at. It can get pretty busy depending what's goingon in that area, but it is worth the wait. I mean there is a convention center and a Marriott hotel. Starbucks is pretty muchright between the two when you walk in the Marriott side, that's why it gets busy. The employees are friendly too! Read more
Got rid of Apple Pay. What a inconvenience especially if here for a conference and you don?t carry your wallet around. Staff was... rude Read more