Reviews for Jack in the Box in Hayward, CA
It was fast but the cashier couldn't here me much, it was frustrating but it was all worthed ????curly fries where on point????
Possibly the best 1:30am nuggets and fries I've had. I know it was just good timing, but bravo
Besides shorting me on food, the food they did give me was overcooked. I ordered fries and tacos. The fries were put on the... wrong side of the container, causing the bag lady to put the fries in the bag in the wrong side up. Read more
So they got my order wrong and when I asked the server to double check she said "Oh they heard you and fixed it" but they did... not. And it was in the drive up with lots of cars behind us so we left. And they put ranch dressing on my cluck sandwich and Ididn't ask them to change from the good Google sauce to ranch, the nerve ???? Read more
Cold fries The sandwhich was extra crispy making a crunch sound when I took a bite. Every bite. The sandwhich was smaller, the... meat didnt even go to the end of the sourdough bread crust the tomatoe did and was the best part of the sandwhich the cheesealmost melted off the burger. The HI-C Punch with ice was great on that hot day. Read more
When you order a southwest salad, you would think it comes with everything including the dressing and topping. However, seems... like whole did my two today didn't give a single care to include the toppings at all. 5/16 - so I thought management wouldhave fixed the issue, but I was wrong. Clearly you can see they still giving salads without anything else. Like what am Isupposed to do with this. Also now they over charging you. If they are going to overcharge you, shouldn't your order be completeand correct? Read more
If I could I would give this place a negative 5 stars!! The store manager, PEDRO needs to learn what customer service really... means. I had NUMEROUS and I mean NUMEROUS issues with this " so-called store manager". Since the pandemic started this was mygo to restaurant. I've spent thousands of dollars at this location I have had numerous issues here because they are not makingmy orders correctly. This is on the restaurant for not following the directions placed on the screen through the mobile app.Today I ordered 2 loaded breakfast sandwiches with mayo and 4 regular breakfast sandwiches. I paid through the mobile app. WhenI got home, I noticed that all of the sandwiches were missing sausage. A few of them were missing ham. I called an spoke toJulita she was very sweet and offered to replace the sandwiches. I told her I would be in later to get them. At 3:32 p.m. Icalled and a lady picked up. I asked to speak with Julita and she hung up on me. I called back and spoke to the store managerPEDRO who then informed me that he is not replacing my order. I said why not. He then said to bring the food back...what theheck? The order was placed at 9am this morning and due to covid-19 it is against cdc guidelines to accept food back oncetouched. The employees allow people in to order and they are not sanitizing the surfaces, the door not the credit cardmachines. PEDRO then insisted and argued with me saying that I had orders replaced in the pass. I said yes I did because you'reemployees were not making the orders correctly! He then insisted that I "kindly" never place mobile orders to his restaurantagain! So because his crew can't get it right, he is not allowing me to order here again?! I GLADLY WILL NOT!!! AVOID THIS JACKIN THE BOX AT ALL COST.....SEEING AS THEY ARE REQUESTING YOU BRING FOOD BACK DURING A NATIONWIDE PANDEMIC....THATS SAFE. As Iwas waiting for the replacement order a gentleman with a dog came in... that's definitely not allowed in a restauran Read more
Good customer service which sometimes is hard to get, particularly at a fast food place.