Reviews for Steak 'n Shake in Hazard, KY
Worse Steak ?n Shake of all time. Always mess your order up and the food is cold. Needs new management or shut down! Do not eat... here Read more
We stopped in on our way home from camping after a big storm, electricity and water had been off for the flooding all around. ... Drive thru was a mile long but we were pulling trailers so we went inside. No soda, no water, and cash only since the cardmachine wasn't back online. These people were Makin it happen for the rest of us! Aleya (not sure if I spelled it right) wasvery kind to us and definitely helped us out by recommending the best options and explaining the water situation. She was theonly wait person in the dining area and still she was kind and friendly to everyone that we witnessed walk through those doors. Job well done under stressful situation!! Read more
Called in an order. Our phone service was going in and out. The lady was very patient and took the long order. We picked it up... and everything was just as ordered. The food was very good!! Read more
Stopped in for a break visiting family. Clean, well maintained, and great staff. Food was good and quick.
Stopped for lunch on our way home from visiting my parents. I've been a fan (and a critic) of Steak 'n Shake for 30 years. If... you search my reviews you'll find one we stopped at in GA that should be closed, it was poorly run and nasty. BUT...on theopposite end of the spectrum is this exceptionally clean (albeit a newer restaurant) and we'll run restaurant in Hazard. Wewere greeted immediately by an incredibly friendly young woman, our lunch was fantastic (doubles) and we two perfect peanutshakes to go. Read more
Don?t do it! They rush you through the drive through, don?t give you napkins, didn?t give us spoons and then their large fries... are more like a small! When I asked for 2 spoons and some napkins I got 1 spoon and 2 napkins. This is not how customer serviceshould be. I know this because I?ve been in customer service for 12 years! I?ll go to Fazoli?s next door on my next trip out. Read more
The food was great and our waitress was amazing going out of her way to make sure my niece was happy with her shake and food.... She also made my own drink which is quite a complicated order of tea. I loved her and will happily go back just to have her asmy waitress again. Read more
Seemed understaffed but the workers there were doing there best. Food was cold and not good, even the shake tasted off! Felt... sick halfway through eating. I am very surprised I didn't get food poisoning! Read more