Reviews for McDonald's in Hazel Park, MI
Very slow. Not sure if the food will ever come out. There?s only a few people in the employee area. Not sure if anyone is... cooking any food Update: The food eventually did come out. It probably only took about 33 minutes. 30 minutes seem to be theaverage wait time for any order even if it was just one or two items. As the wait continued more people enter therestaurant. Luckily no one seems to be concerned about Covid. They were two points where the cleaning employee decided that itwas very important to clean exactly where I was standing. One time he was sleeping and he basically made me move so we couldsweep. He did apologize that was the second time I was not wearing glasses so I do not know if the floor was actually dirty.From what I could tell the floor was not dirty and I will give him the benefit of the doubt because again I?m a littlenearsighted. The people continue to roll in and that is when there was probably about 25 or 30 people in there. Maybe just20. That is when the cleaning employee starts putting out slippery one floor wet signs everywhere. Apparently his next job wasto mop the floor exactly where the 20 or 30 people were standing waiting for over a half an hour for her any item to come out ofthe kitchen. At that point I had been taking pictures for a little while and I think the only people that did not notice forthe employees because like what else was everyone doing besides watching the weird dude taking pictures of everything. LuckilyI some in the courage to take pictures directly of the cleaning employee as he was attempting to mop the area where everyonestanding. He seem to get the point a little bit after that and said well that?s as good as I can do for now. I?m not sure ifhe was talking to me or to the other customers or to someone on his team. He retreated into the back of the house. Thenanother cleaning employee came out and put more wet slippery when wet signs. At that point one of the first customers that was Read more
NEED to EDIT times! Open time is not accurate. They are literally never open 24 hrs. This has been going on for 6 months. I've... even gone to the extent to call after traveling to this location and the response I got was an employee is running late so wearen't opening until they arrive which was an unknown time but "should be not that long..." like what? Mind you this is as theother employees including management was present. They shut the drive thru down with cones. Tons of cars pull in and right backout. Super inconvenient. I understand staffing issues are everywhere but provide good customer service by editing hoursaccordingly. I'm sure tim hortons across the street is so thankful for early morning business thanks to this location notediting their hours that they are closed! Very frustrating. Great location if during day, the staff that does show up duringthe day has been friendly. Late night and early morning? Dont waste your time. Read more
Vile service. If I could give less than 1 star I would. The manager was lovely but I am so disappointed in the gentleman that... took my order (JULIAN). He proceeded to make fun of my order to another customer as he announced it to the lobby. I had ordereda meatless burger. The entire interaction was bit strange and extremely off-putting. Yes, sir - people in this world AREvegetarians. This employee should be talked too. Embarrassing to say the least. Read more
When you can't have dairy so you order a quarter pound meal without cheese. Not only do you have it cemented on both sides of... the burger. They give you a hint of ketchup and two ends of the pickle with a partial stem and one other small piece. I askedfor another one and the person who handed me my meal and taking orders, at the same time telling me she didn't hear no cheese.There was no time as to how long it would be to replace it. 2 cars in front of me. One behind with nobody around the buildingwaiting. Threw it out thank you for reminding me why I should not order from. McDonald's Read more
went inside to order food. Checked frozen coke machines to make sure they had them.ordered Fish meal and upgraded drink to large... frozen coke. also ordered 20 piece chicken mcnuggets two hamburgers one cheeseburger and large chocolate shake. by the timethey got to filling my order they said coke went into defrost mode. informed me that it would take about 10-15 min for it to beready. staff filled rest of my order and let it set on counter for next 35 min until my frozen coke was ready then tried toserve me cold food and told me I should have ordered something else. I have been coming to this McDonald's for 40 years andnever had as many problems with getting my order. Dont think I will be eating at this McDonald's any more. Over the past coupleof visits the service has just gotten worse. Sorry to have to quit going here but every other McDonald's I have been to theservice puts this store to shame. Read more
Good when they're open. The hours posted are not correct. It says 24 hours online and posted on their door. Yet it's 9:30pm on... Monday July 25 and they have an employee standing guard with cones blocking the drive thru. What are your hours??? Everyday youclose at a different time the inconsistency is driving me crazy. I just drove 30 minutes out of my way to come here for espressoand they aren't even open please update your hours.!!! Read more
Got a mocha frapachino, and all i could taste was chocolate syrup. Yuck. And there was only one pickle on each of my double... cheese burgers and barley any onions. :/ I had waited in line for 20 minutes to get my food. After i drove off and checked myfood, i tried to call them ..no answer after 30ish rings. Read more
The worst food I ever had from this McDonald's.. tonight.. the young girl at the window has an attitude like I'm bothering her... for ketchup hands me 3 then gets nasty about me needing more.. I get home to my soggy cold fries.. and open my chicken sandwichWHICH HAD (NO EXAGGERATION) FIVE PIECES OF LETTUCE HIDDEN IN ABOUT FOUR SPOONFULS OF MAYONNAISE.. I'M SICK AND TIRED OF COMINGHERE WASTING MY MONEY TO GET BAD SERVICE AND NASTY FOOD.. I WOULD LIKE TO ADD A PHOTO BUT THERE'S NO OPTION to prove what I say... Read more