Reviews for Don Tortaco Mexican Grill #4 in Henderson, NV
This location sucks! They are always closed at night when the sign says open 24 hours, and they are always closing earlier than... what closing time is, don't recommend this place, better going of to 7 11 Read more
Hit or miss on the food. Late night cooks are MUCH better than lunch time cooks. Also, drive-thru is slow at times (15-20... minutes). Read more
If you're in the area and hungry for Mexican food and unable or unwilling to get out of the car, this is a good stop. Very... little drive through food options over here. Staff is friendly and my order is always correct. Food tastes good. The drivethrough can be slow going, so I would not expect a quick visit. If you're pressed for time, it may not be a good option becausepeople place big orders in the drive through and you can be stuck for a while. Read more
One of those places that gets your order wrong %70 of the time. Decent food though. Tastes good.
The woman at the drive through has a bad attitude when I asked for more sauce. She only gave me one sauce on a $20 order. Being... that this location is slow you would think they would be nice. Read more
The food is pretty decent, no issues there. My issue happened about a week prior to this review. I ordered asada fries, and I... thought the lady taking the order understood what I said. I've ordered it a number of times there with no problems, but when Igot to the window, the lady taking the order repeated, "a side of fries," which I thought she was saying, "asada fries." Bothsound similar when pronounced, especially when one person has an accent. When I realized that it wasn't what I ordered, thewoman who took the order got an attitude and sharply said, "I repeated it to you," letting me know that it wasn't her fault, itwas mine. It was a miscommunication, but she acted really upset and rude about it. That's really bad customer service. Iremained calm, and she also asked me didn't I notice the price difference? She stated the price, but I couldn't understand whatshe said, and I didn't think that anything else on the menu sounded like what I ordered. I think that people whose firstlanguage isn't English don't realize that they pronounce their words with an accent. Besides, why would I go to a drive-thru andorder a "side of fries?" To ask for a "side" of anything implies that you've ordered something else, and you want that item asan addition to your order. If I wanted to order fries only, I would have asked for "an order of fries, " not a "side of fries."I didn't have a problem with the miscommunication, and I remained very polite throughout the entire transaction, but she wasclearly upset, and she made sure to let me know it, which again, is bad customer service. The three star are for the food. ???? Read more
Here at 7a.m. door open, music playing but no one here. Called a out a few times and even called the phone number and nothing.... Hope all is well. Read more
I ordered carnitas' w/out caso, (no cheese) the food was good & service was very good .. & they didn't screw up my order