Reviews for Tropical Smoothie Cafe in Henderson, NV

I like the food but the service is terrible. There is normally something missing or you are given the wrong order. Just got a... Thai chicken salad, with no chicken after waiting 15min. Read more

This place has gotten progressively worse the last 6 months. To the point where I'd place an order and 30 minutes later they... finally say they are out of an item or a machine is broken etc Read more

I love thier smoothies but only if I get it with yogurt instead of water otherwise they are a little watery for my taste. The... food is always great! Read more

What has happened to this location? It used to be great with employees who were friendly, cheerful and eager to take food orders... but recently the employees are just flat out rude and seem so annoyed that they have to help you. There are a few workers whoare still friendly and I appreciate them! I do hope this location gets it together soon. Read more

Can?t complain about the old things that happened! The new things that are happening is speed of service, customer service and... making new memories! Great attitudes great people all around! We be quick to talk down on things because of past experiencesjust know it?s nothing how your making it out to seem now!! Be true to others and your self god bless!! Read more

In the beginning, I came here often for a healthier last minute lunch; then over the past year every time I came, there was... always a reason why I couldn?t order any food, and they could only make smoothies. I only came to this location for the drivethru option. If you want to go, I suggest you call ahead and ask if they can make what you want- and then check your orderbefore you leave the lot, so if it?s wrong (I?ve only experienced this once) you can go in and they can fix it. The issue isn?twith the young underpaid staff, but management and owner. Working both the food industry and retail management for years, I getinconveniences happen, but repetitive inconveniences without setting a plan to mitigate them in the future is a management/ownerresponsibility?that?s why management gets paid nearly double, they aren?t just overpaid babysitters, but responsible for theoutcome of the location?s success. Do better please. Read more

Slow to take order. Slow to create smoothies, atmosphere was loud music, smell of oil. Bathroom somewhat clean, although toilet... looked like it had not been cleaned in awhile. Do not know who owns this franchise location, but they understaff the crew, have quick turnover of staff. Sad, really good product but owner(s) do not invest enough to make place worth visiting often.This has been happening for years! Read more

I went in to order a smoothie and a sandwich. At first things seemed to be okay, until the girl who made my smoothie, was... actually MAKING A PHONE CALL WITH HER PHONE IN HAND, while making my smoothie!! I was listening to her talk on the phone, ?heygirl, what?s up?? And laughing and talking on the phone while I?m sitting there WATCHING her make my smoothie!!! The guy wearingthe hoodie, (apparently this is allowed??) was making my sandwich. After the other nice young lady in there poured my smoothieinto the cup and gave it to me, and the hoodie guy gave me my sandwich, I left. Once I got home and was about to start eating mysandwich, I realized the chicken was completely MISSING from it!! So I drove all the way back there, only to give them theirsandwich back and request a refund. The girl had to actually call the manager to get this approved, and NEVER EVEN APOLOGIZEDfor messing up!!! I WILL NEVER GO IN THERE AGAIN!!!! Train your staff better!!!! So unprofessional!! Not what I expect fromtropical smoothie. Read more