Reviews for Papa Johns Pizza in Hendersonville, TN

Ordered one pizza waited 40 minutes then went to pick it up because the app was down they informed me they had not started on... it, no big deal, told them to cancel and refund it and they said they would. When I called to verify it was in the process ofbeing refunded I was informed no such thing was requested or done. Highly disappointed, dishonest location. Shouldn?t have tocall customer service to fix this. Read more

DO NOT GO TO Pa PA JOHNS !!!!!!!!!!!!!!!! I waited for over 2 hours and still have not gotten my pizza . Payed 40 dollars for... 1 large pizza and 1 order of breadsticks . Will never spend money at this establishment ever again Read more

Spent $64 just to throw it all in the trash. Poor quality. Pizza not cooked all the way, Philly papadia had no meat. Cinnamon... bread cold. Not worth the money and won?t be back Read more

I went to this location to complete the hiring process on 09/24/22. I apply for a delivery position. It didn't go very well.... The manager is swamped with negative energy. He didn't want to answer any of my questions. He only gave me partial answers. Ialso told him, in a respectful manner, I didn't want the sign on top of my car. He said I didn't have to, but didn't tell mehe discontinued the hiring process because I had to. I had to ask him. He's not very friendly at all. He was the one that calland sent me emails telling me he needed help, urgently in the past. I look at the reviews for this location. I see why they havea lot of bad reviews and a high turnover rate. It's like a magnetic field circulating a lot of bad energy. Read more

This was the first and last time that I will go to this Papa John's. First the parking at this location is almost nonexistent. ... The young lady at the front was nice and seemed like she wanted to be there and do a good job. When I place my order I asked forextremely light cheese, but when I go my pizza it had more cheese than I asked for. Due to time, I didn't say anything, I willpick off some of it. The part that is a show stopper was the delivery guy that came back in and was working the line. Nothingwrong with that, that is how it works. The problem was he was wiping his face with his arm as he made pizzas. It is a mannerof health codes. Also the carbon monoxide monitor was showing 24-26 the whole time I was there. PS: the bread sticks were not100% cook. Read more

They just lost a customer. Made my order wrong and mgr on duty said "he didn't want to argue with me but he made it and in fact... had to do it over". So he wanted me to exchange it at 10:35pm, but said it would take at least a hour before I would get thePapadia I originally order at 9pm. So I was fine with that until I saw what time it was. I called back and said don't even worryabout. 1st I was not going to have him hold a driver an extra hour. 2nd I said I am a diabetic and needed to go ahead and eat.The person on the phone had no problem with me saying I won't order from Papa John's again, after I had order from there thisbeing the 4th night in a row. I'm happy that this location is doing so good they aren't worried about losing a customer. Have anice day! Read more

Ordered a pizza and experienced poor quality again?. Unbelievable that people can drop and drag your dinner behind their car and... expect you to be happy about it? Never again?. Take your ?PAPA POINTS ? and shove ?em? Read more

I so wish I could give this a good review, but unfortunately after many repeated visits and the service/ outcome of our orders,... I have to say I am not satisfied or have high hopes for change. It's seems to take over 45 mins + for pizza to be delivered nomatter the time. Also the outcome of our order had never been expected the extra sauce you order never seems to be in with yourorder so I always double check. Below I attached a photo of some garlic bread sticks I had ordered along with pizza for pick up.After waiting the 20 mins I arrived to get my order and was told it was going to be another 10 15 mins or so. I could see thatthey were busy so I was fine with the wait. When my name was called and they showed me my order the pizza looked fine but thebreadsticks were plain. I had then politely informed the lady that I had ordered garlic breadsticks, she said ok I will correctthat for you! I said thank you and waited. Upon return she shows me my garlic breadsticks and they are the same ones from beforebut with garlic sauce squirted on them. In shock I politely asked if they could just make me new breadsticks as this was notcorrect. The lady agreed and said it would be a little wait and I said that's fine no rush! When she returned they did come outcorrectly this time and I thanked her. The service was not at par, I know they were busy but that to me so not acceptable, thelady was also not very concerned about how they turned out and did not really seem to apologize. This was by far the worstexperience we have had, but I will still support this local business. Read more