Reviews for Wendy's in Henrietta, NY
I love this Wendy's, especially for the drive thru during weekdays in the evenings. Whoever takes orders is... professional/courteous and gets my order correct. I'm used to rude and disinterested employees at other fast food locations. I'll go to this Wendy's above other fast food locations because I know I'll be disappointed I didn't if I choose otherwise. Read more
Last few I came they have been closed before 1am. I'll pull around to the drive through window and see them inside sitting... around talking. Read more
I?ve been coming here for years. Overall had very good experiences using the drive thru. Lately things have been hard from... understaffing so sometimes things take longer or aren?t quite right, but cut them some slack. running a 7 person shift with 4people is hard. Read more
Order completely screw up after waiting 15 min for fresh food . I drove all the way back for them to remake my order and they... made it wrong again after about 30-45 min total they finally made it the way my receipt printed out . At this point if I wasn?ta single hard working parent who was able to make dinner tonight due to my late work schedule I never would have stopped there.. I would love my money back but people in hell also want ice water smh ??????? Read more
There?s no mistaking that after the pandemic Rochester and New York State in general has staffing shortages, and reduced hours.... You no longer have options in the entire city if you are looking to get food, a drink or anything really after 10pm. We pulledin to Wendy?s at 10:15 with a line of 10+ cars at the time as the McDonalds across the street had closed early. We waited inline and pulled up to take our order at 10:30 on the dot. They shut the drive thru down with cars still in line. The sign on thescreen said closing at 10:30, which is understandable. My mother decided to pull up to the window after the last car to see ifwe could still get drinks which was all we were looking for, mainly for my dog who had ran out of water. The kind man told usthey were closed due to short staff. My mother asked if it was still possible just to get a drink, we really only needed thewater for my dog. He took our order for three drinks and then told us we didn?t have to pay. After the horrible night we had, wefelt a tiny piece of humanity was restored in that small act of kindness. My mother was a manager at Wendy?s years ago, havingspent some time at this location. She?s normally the most critical of fast food service especially Wendy?s, but even she wasthankful tonight. Read more
Me and my son stopped by this Wendy?s, we are from out of state. I am extremely disappointed with there service. My son wanted a... vanilla and chocolate frosty. ?Mixed?. So I asked for two medium mixed frostys. My head fell down to the floor when we receivedthem as a chocolate and strawberry small frostys. My son is allergic to artificial strawberry. My son took a bite before herealized, assuming it was vanilla and chocolate. But the workers were super nice. Will never be coming again. The car ride homewas nasty. We had to stop 17 times for ?quick? bathroom trips. Next time Wendy?s ask what kind of mixed and give us a medium. Read more
Just have to vent a little. No real complaint. I ordered a large drink, large fries and bacon double cheeseburger. I never had... anyone ask me small or large regarding double burgers so I didn't know how to answer and they chose for me, remember I ordered alarge drink and large fries. I have to give love to the staff, bless their hearts they gave me the smaller burger to go with mylarge drink and large fries ????. Now I know to ask for a large double bacon cheeseburger to go with my large drink and largefries ???? I was only going to give 3 stars but I gave 5 because I love Wendy's ???? Read more
Fries were fresh & hot got Dave?s double. All delicious. Wendy?s is having a comeback.