Reviews for Popeyes Louisiana Kitchen in Hephzibah, GA
I know this specific store is crazy in having long times and taking awhile. But when I have to change my complete order just to... not have a 15-20 minute wait, then waiting more after I had even changed everything, to then have to go back inside to fix myorder because they left out several items. I think I waited close to 45 minutes. Everything else was pretty good though Read more
This location is a hit or miss but more of a miss. Some days they have chicken ready but most days you have a long wait. Some... days the chicken is seasoned and some days it's not. I always order spicy but again, some days I get home and I have mild. Instead of telling you that there's a wait on chicken, they just take your order and have you wait. This last time I spent 20minutes in the drive thru only to get to the window and pay just to tell me there's still a 14 minute wait. NOPE, REFUND ME! At this point there's no need to keep complaining or wasting my time and money at this location. ?? Read more
The food was fresh and hot. The service was kind of slow but I did cone in during rush hour. Attitudes of employees were... pleasant AND they gave me more than one sauce for two shrimp dinners! Read more
The service here is slow whether you dine in, take out or drive thru. No matter the time of day or crew on the line service is... slow. If you order online you wait in the drive through line forever I think they start your order when to drive up.Unfortunately we are at your mercy there is no other Popeyes close by and we love the chicken too bad we have to spend too muchtime in line talking to rude cashiers (not all) to get a meal. The owner needs to do a surprise visit and see how his/her storeis being run. Read more
If I could give the service lower than a 1, I would. An extremely long wait but I was okay with that but the lack of customer... service to apologize for the wait or acknowledgement. As well, I asked for my receipt and the young lady said that they were outof paper so I was unable to get a receipt. Once again, no apology. I will not be visiting this location and I recommend thatothers do the same. This was my first and last time going here. Spend your hard earned money where you are respected andappreciated! Read more
The absolute worst experience I've ever had! I do not even like being as rude as I'm about to be. This place should be... absolutely ashamed of themselves! There was a black woman with big bug eyes, that had in a grey shirt, not orange like the otheremployees, so I'm assuming she is a manager of some sorts who has no business even working around people. I sat in the drivethru for an HOUR, waiting on a chicken sandwich and 3 chicken tenders, while my 2 and 1 year old screamed in the back seat. Iwould have just asked for my money back and left IF she would have opened the window. Even after I saw multiple other employeesmention that they saw me out there getting mad and pointing, STILL nobody would open the window. I'd highly suggest not going tothis place if you are a white person, unless you want to be treated like the garbage that the trash bags that work there are! Read more
Did not get my order right. Waited forever to receive the order. Felt nauseous after eating. Will not be returning to this... location again. That's two strikes folks. They will not receive another penny from me. The young man at the window was not verynice this time either. Read more
HORRIBLE, HORRIBLE, HORRIBLE. If I could give this place zero stars I would. After waiting almost an hour for the food I... ordered ahead of time, I was rudely spoken to by the young lady with long braids and piercings at the front register. No ounceof customer service or even showing they respect their customers. I did not even receive an apology after being rudely spokento, waiting for almost an hour, and also having to come back in because my order was incorrect. I receive d a two piece combowhen I paid for a three piece. They did not have the drink I ordered, and the young woman rudely told me they do not have anylemonade then proceeded to ignore me when I asked what they have. My nuggets were left out my bag completely and I had to comeback in to get them and the young man handed me a half open box and did not even try to close it. I definitely wish they wouldget new management and fix these problems. I will NEVER come back to this Popeyes. Read more